Client Partner – Insurance Solutions

🕒 Junho 20

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $124.049 - $210.195 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🤝 Parceiro de Cliente

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ReSource Pro

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

💼 Consultoria

📦 Logística

🏥 Saúde

Consulting • Logistics • Healthcare

A ReSource Pro é uma empresa dedicada a atender o setor de seguros, oferecendo uma variedade de managed services voltados a melhorar as operações de negócios. Com mais de 20 anos de experiência, a ReSource Pro é especializada em transformar operações de seguros por meio de soluções que incluem otimização de tecnologia, ampliação de equipes com staffing especializado e aprimoramento de processos para aumentar a produtividade. A empresa atende seguradoras, MGAs e wholesale brokers, assim como agentes de varejo e corretores de seguros, ajudando-os a focar em lucratividade, compliance e crescimento. A ReSource Pro é reconhecida como uma das empresas que mais crescem, conhecida por sua abordagem estratégica e inovadora em serviços para o mercado de seguros.

Descrição

• Serve as the senior onshore point of contact and strategic liaison between senior client contacts, internal stakeholders, and all relevant functional teams. • Own the account through the full transformation lifecycle, maintaining VP- and C-level relationships on the client side. • Oversee complex onboarding and existing work conversions to tech-enabled service offerings, ensuring initiatives go live on time. • Lead regular Executive Business Reviews (EBRs) and account health check-ins while establishing client-facing reporting and internal key metrics monitoring. • Act as the senior owner for service delivery performance across assigned strategic accounts, ensuring adherence to SLAs, KPIs, and contractual and operational obligations. • Initiate and oversee tech-enablement projects by collaborating with Service Delivery, internal and external tech partners, and key client contacts to define scope, approach, and execution. • Develop and deepen executive-level and senior stakeholder relationships, positioning ReSource Pro as a trusted advisor and strategic partner. • Identify expansion signals within the account and partner with Sales and Account Management to shape proposals, close opportunities, and support cross-tower growth. • Maintain current account documentation in Salesforce and completely own the account health record. • Lead and influence a 10–30 person cross-functional Pod team drawn from SDU, OpEx, Global Account Management, Tech Enablement, AI Factory, Operations Advisory, and Tech Services.

🎯 Requisitos

• Bachelor’s degree required; Business, Risk Management, or related field preferred. • 10+ years in client success management handling large, complex accounts and deals. • 10+ years in a P&C insurance, BPO, or professional services environment. • 10+ years applying project or program management methodologies in a client-facing delivery context. • Proven track record managing multi-stakeholder relationships at the Director-to-VP level. • Deep operations fluency with an understanding of how insurance carriers, brokers, and MGAs run. • Insurance designations are preferred. • Ability to travel 30–50% domestically and internationally.

🏖️ Benefícios

• 100% paid employee health insurance available on Day 1 • Eligible for all medical, dental, and vision benefits on Day 1 • Remote positions are Internet stipend-eligible • 401k with employer match, vested on Day 1 • HSA/FSA available • Long Term and short-term disability employer-provided • Generous PTO plan with paid holidays + floating holidays • Development and growth opportunities • Comprehensive wellness program and prioritization of employee health