Engagement Team Manager

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RightMove Health

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2022

🤝 B2B

👥 B2C

🧘 Bem-estar

B2B • B2C • Wellness

A RightMove Health é uma empresa de cuidados e coordenação de cuidados musculoesqueléticos liderada por especialistas que oferece avaliações rápidas, virtuais e presenciais, para dores nas costas, articulações e músculos. A empresa faz parceria com planos de saúde e líderes clínicos (incluindo o Hospital for Special Surgery) para oferecer planos de cuidado orientados por provedores, agendar e coordenar serviços e oferecer suporte aos membros sem custo para os inscritos. A RightMove combina expertise clínica com uma plataforma de tecnologia desenvolvida especificamente para otimizar encaminhamentos, imagens, fisioterapia e cuidados especializados, visando melhorar resultados e reduzir cirurgias desnecessárias.

Descrição

• Lead from the front • Jump on the phone with members every day - you stay close to the work and model what great looks like • Grab the hardest calls, the escalations, and the ones nobody else wants - and show the team how it's done • Test-drive new scripts, openers, and outreach approaches yourself before rolling them out • Coach and develop a small team of outreach specialists, with real time spent in 1:1s, huddles, and side-by-sides • Set the bar - for quality, for hustle, for how we treat members - and hold the team to it • Track performance at the agent, team, and plan level, and make sure the team is hitting (and beating) targets • Build the quality engine: scorecards, calibrations, and feedback loops that actually make people better • Be the first person the team comes to when something is broken, confusing, or unfair — and unblock them • Build from a blank page - scripts, playbooks, workflows, and SOPs that don't exist yet • Turn scrappy wins into repeatable systems the next ten teammates can plug into • Iterate in days, not quarters - pilot, learn, adjust, and try again next week • Pull the data, share what's working and what isn't, and bring sharp opinions to the Head of Engagement • Help new client launches go smoothly by making sure the team is ready before day one

🎯 Requisitos

• High school diploma or equivalent • At least 3 years of leadership experience in an inbound/outbound call center environment • Genuine excitement about being on the phone with members every day - this is the heart of the role, not a side duty • Availability to work a varying schedule on a rotating basis, including occasional evenings or Saturdays • Preferred Healthcare or digital health experience, especially in member or patient outreach • You've built something before - a team, a process, a playbook - rather than just inherited what was already there • Thrives in ambiguity, moves fast, and would rather ship something imperfect than wait for perfect • Excellent interpersonal, written, and verbal communication skills, with warm and professional phone presence • Strong relationship-building instincts, attention to detail, and a solutions-oriented mindset • Comfortable communicating up, down, and sideways - from frontline teammates to senior leadership • Proficiency with Microsoft products and experience using CRM, scheduling, or documentation tools.

🏖️ Benefícios

• Members first. • Ownership over polish. • Get a little better every week. • Have fun while doing hard work.