Manager, RCM Services

🕒 5 dias atrás

🏈 Alabama, Arizona, +17 estados a mais – Remoto

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌾 Nebraska – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote

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RethinkFirst

SiteLinkedInTodas as Vagas

51 - 200 funcionários

⚕️ Seguro de Saúde

🤖 Inteligência Artificial

📚 Educação

Healthcare Insurance • Artificial Intelligence • Education

A RethinkFirst é uma empresa dedicada a transformar a saúde comportamental por meio de expertise clínica, ciência de dados e tecnologia. Ao alavancar essas forças, a RethinkFirst visa empoderar seus clientes e impulsionar melhores resultados, impactando positivamente a vida de milhões de pessoas em todo o mundo. A empresa fornece soluções para diversos setores, incluindo escolas e empresas, apoiando tanto estudantes quanto empregados com recursos e ferramentas de saúde mental. Com contribuições significativas na educação, como o trabalho com oito dos maiores distritos escolares e o apoio a mais de 3 milhões de estudantes, e no bem-estar corporativo, como a redução de absenteísmo em empresas como a Volvo, a RethinkFirst utiliza IA e big data para prever o progresso dos pacientes e melhorar os resultados clínicos. Seus serviços se estendem por 225 países, influenciando significativamente 11 milhões de vidas globalmente.

Descrição

• Ensure strict HIPAA-compliant confidentiality with all client-related data • Oversee the day-to-day operations of Rethink’s Revenue Cycle Management services. • Supervise a team of Customer Billing Advocates, including but not limited to assigning and monitoring workloads, operational productivity and performance, and management of procedures and workflows • Serve as the Billing subject matter expert resource internally and externally. • Identify and implement opportunities to improve the quality of services that result in timelines and customer satisfaction • Work directly with clients who may be escalated and take responsibility for addressing the client’s concerns while implementing processes to avoid repetition of errors. • Builds effective and strong team committed to achieving organizational goals • Assess existing processes to ensure Rethink’s Revenue Cycle Management services are being provided based on payor current requirements and best practice • Assess denial trends identified in denial management platform (DocVocate) to analyze trends and communicate findings and implement long term solutions to minimize denials and aging A/R • Make recommendations to Rethink leadership to address and improve operational protocols that focus on enhanced customer experience • Communicate staff hiring needs based on existing and projected workload capacity based on new customer account acquisitions • Coaches and mentors the team in a manner that ensures high volume revenue collections • Work directly with the Quality Assurance team to implement processes/procedures to ensure denial management strategies are adapted & implemented across teams • Develop and perform quality assurance audits to ensure that timelines for billing are being met • Develop and manage new customer onboarding & implementation processes/procedures • Document and communicate updated payor billing requirements to team members • Facilitate regular staff meetings that focus on key business metrics • Organizes weekly production/action reports and provides them to management • Interview candidates, make recommendations for hire and terminations when applicable • Attend customer meetings as needed

🎯 Requisitos

• Minimum 2-5-year Supervisory experience • Minimum 3-5-year Insurance Billing experience • Strong verbal and interpersonal skills • Positive attitude and love a good challenge • Strong leadership qualities • Bachelor’s degree preferred • Minimum of 5 years Supervisory experience • Minimum of 5-10 years of Insurance Billing Experience • Experience leading teams • Customer service experience required • Proficient using Microsoft Suite (Excel, Outlook, Word) • Experience using billing software Kareo or Azalea

🏖️ Benefícios

• Health insurance • 401(k) plan • Paid time off • Professional development opportunities