Product Delivery Transition Analyst - SAP

🕒 Junho 3

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Rimini Street

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2005

🏢 Corporativo

☁️ SaaS

🔐 Segurança

Enterprise • SaaS • Security

Rimini Street é líder global em suporte e serviços para software empresarial, fornecendo soluções de suporte de ponta a ponta para sistemas de missão crítica. A empresa é especializada em reduzir custos de suporte, preencher lacunas de competências tecnológicas e oferecer orientação estratégica de roadmap para prolongar a vida útil dos investimentos em ERP e impulsionar o crescimento dos negócios. Com ofertas que incluem serviços gerenciados e profissionais, soluções de segurança, interoperabilidade e serviços de conformidade, a Rimini Street dá suporte a softwares empresariais amplamente utilizados, como Oracle, SAP, Salesforce, Microsoft e outros. Ao aproveitar sua ampla equipe interna de engenharia, a Rimini Street oferece aos clientes um suporte incomparável, garantindo altos níveis de satisfação e redução de custos.

Descrição

• Facilitate knowledge transfer (KT) from delivery teams into L4 Support, AMS, and PS organizations. • Partner with L4, AMS, and PS teams to ensure readiness for post‑transition support. • Own the development and maintenance of technical documentation for internal teams to support ongoing operations. • Assist in creation and maintenance of client-facing documentation. • Ensure documentation covers Brazil Tax Reform processes, configuration, integration points, and support scenarios. • Support hypercare activities before and following client go-live, ensuring rapid issue identification and resolution. • Lead triage efforts for pre and post-go-live issues and coordinate with cross-functional teams. • Assist with client cases, providing subject matter support and guidance. • Support the transition of work into ongoing L4 support processes and models. • Support Scrum teams by contributing to solution design through QA validation. • Contribute in the identification of opportunities to streamline transition processes and strengthen long‑term support capabilities. • Engage in troubleshooting efforts for Tax & Regulatory client cases, providing resolution and guidance.

🎯 Requisitos

• Bachelor’s degree in computer science, Accounting or financial background, or equivalent experience. • Experience supporting SAP environments in LATAM or Brazil‑specific tax and regulatory contexts. • Familiarity with Brazil Tax Reform topics (IBS, CBS, and upcoming regulatory changes). • Experience working with SAP support processes, AMS, L4, or product development teams. • Background in transition management, knowledge transfer, or cross‑functional coordination preferred. • Experience with SAP configuration, functional analysis, or technical troubleshooting. • Experience working in Agile/Scrum environments is a plus. • Bilingual Portuguese/English (written and conversational).

🏖️ Benefícios

• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Remote work options