Senior Data Analytics Manager – SSC

🕒 Maio 8

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Risepoint

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2007

📚 Educação

🤝 B2B

Education • B2B

A Risepoint é uma empresa de tecnologia educacional que faz parceria com universidades públicas e privadas regionais para projetar, lançar e expandir programas de graduação online focados no mercado de trabalho. Ela oferece serviços de marketing, suporte ao estudante, suporte ao corpo docente, implementação de tecnologia, monitoramento de desempenho e pesquisa de ROI estudantil para ajudar as instituições a expandir o acesso, aumentar as matrículas e oferecer programas de alto retorno para adultos que trabalham.

Descrição

• Act as a trusted analytical partner to SSC operations leadership, proactively understanding their evolving priorities and converting business needs into clear analytical questions. • Own end-to-end analysis of SSC performance including conversion health across lifecycle stages (Lead-to-Contact, Lead-to-Application, Application-to-Enrollment), agent activity and pipeline ops, retention signals, and VoS analytics. • Drive analytical frameworks and dashboards in Power BI that enable SSC leaders to self-serve on operational KPIs; identify performance drivers, anomalies, and improvement opportunities across the SSC funnel. • Objective contribution to enrollment forecasting by integrating call center and pipeline signals into rolling forecast models; monitor leading indicators and proactively surface early warning signals to leadership.

🎯 Requisitos

• 8+ years of experience in business analytics, operations analytics, strategy, or management consulting. • 4+ years working directly with senior operations or call center stakeholders as a primary analytical partner; owning the relationship, not supporting it. • Proven ability to work with ambiguous or imperfect data environments without losing analytical integrity. • Bachelor’s degree in Business, Analytics, Operations, Engineering, or related field (required). • Experience in higher education, enrollment management, or student lifecycle analytics. • Funnel analytics expertise; conversion rate analysis across multi-stage pipelines. • Excel proficiency for scenario modeling and operational analysis. Master’s degree in Business, Analytics, or related field preferred.

🏖️ Benefícios

• Health insurance • Paid time off • Professional development opportunities