IT Technical Manager

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Rock-it Cargo

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1978

🚗 Transporte

📱 Mídia

💰 Venture Round em 2010-01

Transport • Media • Events

A Rock-it Cargo é uma líder global em logística para eventos e experiências extraordinárias, atendendo setores como turnês ao vivo, esportes, transmissão, cinema e televisão. A empresa é especializada em criar soluções logísticas sob medida para as necessidades únicas de cada projeto, garantindo transporte e manuseio tranquilos de equipamentos e materiais através das fronteiras. Com mais de 45 anos de experiência, a Rock-it Cargo faz parceria com grandes artistas e organizações, oferecendo suporte confiável para produções e eventos de alto calibre mundialmente.

Descrição

• Oversee the support team and related technical projects. • Identify opportunities to improve systems, products, and services. • Evaluate initial project proposals, plan, budget, and schedule projects. • Manage implementation of projects and lead the support team. • Maintain and monitor existing computer systems for performance and security. • Establish vendor relationships, conduct contract negotiations, create user documentation, and standard IT procedures. • Create and maintain Microsoft Entra and Exchange accounts. • Report issues and communicate effectively for problem resolution. • Work closely with the Cyber Security Team to improve IT system security. • Travel as needed, including international travel.

🎯 Requisitos

• Experience managing an IT support team with multiple skill levels. • Experience implementing and using an IT ticketing system. • Experience tracking and reporting on metrics and KPIs from ticketing systems. • Experience with end user computers and printers/copiers. • Experience with contract and vendor negotiations. • Knowledge of Microsoft Office 365 and Entra (Azure Active Directory). • Highly motivated, positive, responsible, organized, quick learner, and a team player. • Strong problem-solving and troubleshooting skills. • Experience with procurement and asset management.

🏖️ Benefícios

• Enjoy a generous PTO package with 18 vacation days, 2 floating holidays, 7 sick days, and 11 paid holidays annually. • Comprehensive medical, dental, and vision plans. • Employer contributions to your HSA for high-deductible health plans. • Access to telemedicine through MDLive and mental health support through the Employee Assistance Program. • 401(k) match and comprehensive employer-funded insurance (Basic Life, AD&D, Short-Term Disability, and Long-Term Disability). • Generous paid parental leave for all parents. • Continuing Education Reimbursement, Charitable Donation Matching, and free tickets to client events (when available). • Regular company events like birthday lunches, sports outings, and volunteer opportunities. • Supplemental insurance (accident, critical illness, hospital indemnity) and pet insurance through MetLife. • Potential discounts on home and auto insurance through Farmers Insurance.