Senior Operations Analytics Manager

🕒 Maio 28

🌺 Hawaii – Remoto

🌺 Hawaii – Remote

💵 $190.825 - $213.275 / ano

⏰ Tempo Integral

🟠 Sênior

📉 Analista de Dados

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Rula

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏪 Marketplace

👥 B2C

🏠 Imobiliário

Marketplace • B2C • Real Estate

Rula é uma plataforma que conecta indivíduos em busca de serviços de melhoria doméstica com profissionais habilidosos em sua área. Ao usar o Rula, os clientes podem facilmente encontrar, comparar e contratar profissionais de confiança para diversos projetos, como reforma, reparos e manutenção. A plataforma visa simplificar o processo de contratação de empreiteiros e garantir transparência e qualidade nos serviços prestados.

Descrição

• This role will be the analytical engine behind how Rula understands, monitors, and improves its billing and account experience, financial performance and customer service. • As an individual contributor, you will work closely with partners across Finance, Billing, Product, Data, Customer Service, and Operations, bringing well-rounded business acumen to investigate complex account questions, uncover root causes, and turn messy data into clear, actionable insights. • Day to day, you’ll dig into billing workflows, identify where things break down, and help teams make informed conclusions that improve accuracy, reduce friction, and support sustainable growth. • This role sits within the Analytics organization and plays a critical part in helping Rula deliver a reliable, trustworthy financial experience for members, providers, and partners.

🎯 Requisitos

• 7+ years of related professional experience in analytics or data science-focused role, with 2+ years of experience focusing on financial analytics and/or firm-level operations analysis • Demonstrated ability to work with non-technical cross-functional stakeholders • Deep understanding of financial metrics (e.g., CAC, billing, key accounts, retention, churn, LTV, etc.) and operational metrics (e.g. resolution time, product uptime) and experience translating data into actionable insights • Expert-level proficiency in Python and/or SQL, as well as familiarity with data visualization tools (Looker, Tableau, Hex, etc.)

🏖️ Benefícios

• 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments (must be based in United States, currently not hiring in Hawaii) • Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States • Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA • 401(k) plan access: Start saving for your future • Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees) • Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering • Employee Assistance Program (EAP): Supporting your mental and physical health • Quarterly department stipend: Fun team-building activities or in-person gatherings • Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all • Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses • Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend