Account Manager

🕒 Julho 28

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Runpod

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2022

🤖 Inteligência Artificial

☁️ SaaS

🤝 B2B

💰 $20.000.000 Seed em 2024-06

Artificial Intelligence • SaaS • B2B

Runpod é uma plataforma de nuvem que fornece computação sob demanda com GPU e infraestrutura gerenciada voltada para desenvolvimento e implantação de IA. A plataforma oferece "Pods" de GPU em 31 regiões globais, endpoints de GPU serverless para inferência de baixa latência, clusters de GPU multinó para treinamento distribuído e um hub para implantar modelos e templates de código aberto. A Runpod destaca-se pelo rápido início (menos de 200ms em iniciações a frio), escalonamento automático de zero a milhares de trabalhadores, suporte para mais de 30 GPU SKUs e ferramentas para todo o ciclo de vida da IA, desde experimentos até a produção, direcionada a desenvolvedores e equipes de IA empresariais.

Descrição

• Serve as the main point of contact for a portfolio of existing accounts. • Monitor account health metrics (usage, billing, feature adoption, churn risk) and proactively intervene. • Drive renewals, upsells, and cross-sells by identifying expansion opportunities (e.g. more GPU capacity, new feature modules, premium support plans). • Conduct business reviews (QBR/MBR) to update clients on ROI, roadmap, usage insights, and new offerings. • Liaise with product, engineering, and support teams to resolve customer issues, advocate for feature enhancements, and remove blockers. • Build account plans, forecasts, and growth strategies for each client. • Track key account metrics (e.g. churn rate, net revenue retention, expansion revenue, customer satisfaction) and report them to leadership. • Handle contract renewals, negotiation, and escalations. • Maintain accurate data in CRM (deal pipeline, account notes, forecasts) • Occasionally assist in onboarding or transitions of new clients within your portfolio. • Periodic travel to visit top customers or represent Runpod at key industry events.

🎯 Requisitos

• 2–5 years of experience in account management, customer success, or post-sales roles (ideally in SaaS, cloud, or infrastructure). • Strong technical acumen with the confidence to engage both developers and executives • Strong relationship skills; ability to manage multiple stakeholders (technical and business). • Good understanding of metrics like churn, usage, ARR/MRR, net revenue retention. • Comfortable analyzing usage data, spotting trends, and making recommendations based on that. • Excellent communication (verbal and written) and presentation skills. • Proficiency with CRM, analytics tools, and Slack-like collaboration platforms. • Self-starter and ability to take ownership of accounts end-to-end. • Bonus: familiarity with cloud, GPU infrastructure, AI/ML, or developer tooling. • Successful completion of a background check

🏖️ Benefícios

• Generous medical, dental & vision plans • Flexible PTO- take the time you need to recharge • $1,200 Home Office & Equipment Stipend • Meaningful equity in a fast-growing AI infra company- everyone on the team receives stock options