Salesforce Release Manager

🕒 Julho 27

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Safeguard Global

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

📦 Logística

✈️ Turismo

💰 Venture Round em 2019-05

Consulting • Logistics • Travel

Safeguard Global é uma empresa que oferece serviços e soluções para ajudar as empresas a expandir e gerenciar sua força de trabalho em âmbito internacional. É especializada em folha de pagamento global, soluções de gestão de força de trabalho e expertise em compliance para garantir que as empresas cumpram diferentes exigências regulatórias no mundo todo. Seu objetivo é ajudar as empresas a operar globalmente com facilidade, oferecendo suporte para navegar por questões complexas de emprego internacional.

Descrição

• Own and run the cross-team deployment calendar spanning SalesOps, Service Cloud, and Engineering IT deploys • Enforce the Salesforce Ownership Model's deployment protocols (notification requirements, sign-off gates on shared entity changes) • Maintain and update the change logs for shared entity touching changes • Serve as the point of escalation for deployment break-fix issues • Own post-deployment validation and smoke testing coordination across teams • Take ownership of in-flight governance workstreams as they mature, including finalizing the RACI/ownership model, formalizing the sandbox coordination policy, and standing up the Engineering IT deployment notification protocol from scratch (this protocol does not yet exist; it is a build, not an inherited process) • Identify gaps in current governance protocols and design/propose new workflows to close them, rather than operating only within what already exists - bring recommendations to salesforce committee for sign-off • Own the DevOps tool evaluation and trial process end-to-end — test use case design, structured trial feedback, seat/licensing analysis, and vendor comparison — and administer the selected tool going forward (Gearset or Flosum, pending trial outcome): environment comparisons, deployment sets, rollback configuration, user/seat management. • Own CI/CD pipeline configuration and maintenance for Salesforce metadata deployments • Design and execute the sandbox refresh strategy — including the full sandbox refresh approach not yet formalized — schedule and run partial/full sandbox refreshes, coordinate timing across teams to minimize integration disruption, and author and maintain the integration recovery runbook • Maintain source-of-truth version control practices for Salesforce metadata (branching strategy, merge conflict resolution, deployment package management) • Monitor deployment pipeline health and troubleshoot failed deploys across environments • Act as SalesOps's named coordination contact for cross-team deployment matters • Partner with the Service Cloud & Engineering team's coordination contacts on Service Cloud deployment scheduling • Support Service Cloud & Engineering ‘ review process with SalesOps deployment status, ensure all members are informed and signed off before any deploy touching shared objects • Coordinate with the Enablement and Training team ahead of every release affecting Sales applications, Salesforce, or related integrations — ensure training materials, release comms, and adoption support are ready before go-live • Produce release notes and deployment summaries for stakeholders per the bi-monthly/major release cadence • Track and report on deployment governance KPIs: notification compliance, rollback incidents, sandbox refresh cadence, cross-team deploy conflicts • Feed structured tooling feedback into the ongoing DevOps tooling evaluation and any future advanced-tooling readiness assessment • Own and maintain the Jira release structure (epics, tickets, linking convention) and all related release documentation across the three teams — ensure every deploy has a corresponding, correctly-tagged Jira record and linked Confluence documentation • Maintain the SFDC Architecture Decision Record documentation and deployment-related Confluence pages

🎯 Requisitos

• 4+ years in a Release Manager, DevOps Engineer, or Salesforce Release Engineer role, with at least 2 years specifically in a Salesforce environment • Hands-on experience with a Salesforce DevOps tool (Gearset, Flosum, Copado, or AutoRABIT) • Working knowledge of Salesforce DX (SFDX), Git-based version control, and metadata deployment patterns • Experience managing sandbox strategy (refresh scheduling, seed data, integration dependencies) in a multi-team Salesforce org • Demonstrated experience coordinating deployments across teams that do not share a single reporting line — vendor/contractor coordination experience is a strong plus • Track record of building governance processes and notification protocols from the ground up in an org without one, not only operating within an existing, mature framework • Strong written communication skills; comfortable running structured notification and sign-off processes with non-technical stakeholders • Experience administering Jira for release/change tracking (ticket structure, workflows, linking conventions) and maintaining Confluence or equivalent documentation.

🏖️ Benefícios

• Autonomy & Flexibility (Work in Any Way): Remote first, with the flexibility to include school runs and gym breaks in your schedule all while maintaining a high standard of work. • Bonding Leave: Enjoy paid leave to bond with your new family member. • 2 Charitable Days: Contribute to causes you believe in. • Reward & Recognition Program: Be rewarded for your success and championing our values. • Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan. • Coworking Space: Need to meet with a client, utilize admin services or just get out of the house? We’ve got you covered with flexible workspace options based on location.