Director, Digital Product Design

🕒 Maio 28

🏈 Ohio – Remoto

🏈 Ohio – Remote

⏰ Tempo Integral

🔴 Especialista

🎨 Designer de Produto (UI/UX)

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 36%

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Safelite

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1947

🚘 Automotivo

📦 Logística

🏭 Manufatura

Automotive • Logistics • Manufacturing

A Safelite é uma proeminente fornecedora de serviços de vidros automotivos, oferecendo serviços completos de reparo e substituição de para-brisas. Eles são reconhecidos por sua expertise no cuidado com vidros automotivos, oferecendo serviços em todos os 50 estados através de seus MobileGlassShops™ e instalações de reparo. A Safelite está comprometida com a conveniência, proporcionando serviços móveis de vidros automotivos que vão até a localização do cliente quando elegível. Eles se orgulham de usar materiais de alta qualidade e respaldam seus serviços com uma garantia nacional, garantindo satisfação e tranquilidade aos clientes. A Safelite trabalha perfeitamente com seguros de automóveis, reduzindo o estresse dos reparos de vidro para seus clientes.

Descrição

• Own design quality and outcomes across the digital portfolio • Lead product design across Safelite’s digital ecosystem, including: Consumer experiences, Partner and commercial experiences, Associate and technician tools, AI and agentic experiences. • Set and enforce the experience bar for interaction design, content, accessibility, and visual quality across every squad and surface. • Translate customer insight, business strategy, and product direction into clear experience direction designers can run with. • Make design tradeoffs based on customer impact, business value, technical feasibility, and operational reality, and make those tradeoffs visible to leadership. • Connect design decisions to measurable outcomes: conversion, containment, self-service completion, satisfaction, and associate efficiency. • Build and lead the product design team • Lead, coach, and develop a team of product designers across consumer, partner and commercial, associate and technician, and agentic surfaces. • Set clear expectations for craft, product judgment, partnership, and execution. Hold the bar. • Build team capability in discovery, experimentation, prototyping, service thinking, and AI-enabled design. • Coach designers to use AI fluently across the product lifecycle: research synthesis, concept generation, prototyping, and iteration. • Evolve the design system into a scalable experience system • Move Safelite’s design system beyond a reusable component library into a shared experience system that drives consistency across journeys, platforms, and touchpoints. • Define and govern shared patterns, components, accessibility standards, and design principles used across every squad. • Improve design-to-development handoff and implementation quality in partnership with Engineering. • Establish the rituals, including critique, documentation, and review, that allow design quality to scale without slowing teams down. • Lead AI-enabled and adaptive experience design • Partner with AI and Agentic product leadership to design Scarlett, Gray, and Chad as trustworthy, useful, and customer-centered experiences. • Establish reusable AI-era UX patterns: conversational design, guided decisioning, confidence states, fallback logic, and human handoff. • Help teams decide where AI should automate, assist, recommend, escalate, or stay out of the way. • Translate complex agentic capabilities into simple, intuitive experiences grounded in real customer and associate needs. • Performs other duties as assigned

🎯 Requisitos

• 8+ years of product design, UX design, interaction design, or service design experience. • 3+ years leading or managing product designers, with demonstrated ability to raise the craft bar across a team. • Strong portfolio showing customer-facing digital products across web, mobile, and responsive surfaces, with measurable customer and business impact. • Hands-on use of digital analytics platforms (Quantum Metric, Heap, Amplitude, FullStory, or similar). You run your own analysis and form your own point of view from the data. • Expert-level fluency in Figma, including components, variants, auto-layout, and design system contribution. • Demonstrated fluency using AI across the product lifecycle: strategy development, discovery, customer signal, research synthesis, prototyping, and testing. • Experience evolving or scaling a design system across multiple products and teams. • Strong product partnership skills. You operate alongside PM and Engineering as a peer, not downstream. • Ability to connect design decisions to customer outcomes and business metrics. • Strong written and verbal communication. • Ability to operate in ambiguity and bring structure to complex experience problems.

🏖️ Benefícios

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities