Product Director, Consumer Channels

🕒 Agosto 31

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Safelite

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1947

🚘 Automotivo

📦 Logística

🏭 Manufatura

Automotive • Logistics • Manufacturing

A Safelite é uma proeminente fornecedora de serviços de vidros automotivos, oferecendo serviços completos de reparo e substituição de para-brisas. Eles são reconhecidos por sua expertise no cuidado com vidros automotivos, oferecendo serviços em todos os 50 estados através de seus MobileGlassShops™ e instalações de reparo. A Safelite está comprometida com a conveniência, proporcionando serviços móveis de vidros automotivos que vão até a localização do cliente quando elegível. Eles se orgulham de usar materiais de alta qualidade e respaldam seus serviços com uma garantia nacional, garantindo satisfação e tranquilidade aos clientes. A Safelite trabalha perfeitamente com seguros de automóveis, reduzindo o estresse dos reparos de vidro para seus clientes.

Descrição

• Define the product strategy, roadmap, and investment priorities for Safelite’s consumer digital experiences • Identify and prioritize high-value opportunities using customer needs, behavioral signals, business performance, and emerging capabilities • Translate opportunities into clear product direction, priorities, and measurable outcomes • Make portfolio tradeoffs across customer value, business impact, evidence, effort, risk, and learning potential • Balance performance optimization, foundational capability, and longer-term innovation • Lead the digital journey from initial need through quote, coverage, scheduling, payment, and service • Identify and reduce friction limiting conversion, self-service, or customer confidence • Connect product decisions to revenue, margin, conversion, satisfaction, and operational performance • Use behavioral data, research, experimentation, and customer signals to improve the journey • Partner with Pricing, Marketing, and business leaders on pricing, offers, payment options, and commercial levers • Establish use of AI across discovery, analysis, synthesis, prototyping, experimentation, and product decision-making • Use AI-native tools to analyze customer behavior, interactions, and product performance • Build team fluency in AI-enabled product work • Determine how conversational, agentic, predictive, and adaptive capabilities integrate into consumer experiences • Define AI opportunities for self-service, decision support, personalization, and service outcomes • Ensure AI-enabled experiences have customer value, measurable outcomes, appropriate controls, and clear expectations • Lead, coach, and develop product managers across the consumer portfolio • Set standards for product judgment, customer understanding, analytical fluency, experimentation, and execution • Foster continuous discovery and delivery with clear outcomes, priorities, and accountability • Partner with Design and Engineering on product strategy, priorities, and outcomes • Collaborate with Marketing, Pricing, Analytics, Technology, Operations, Contact Center, and business leadership • Align teams around opportunities, priorities, success measures, and decisions • Bring structure and clarity to complex product decisions • Perform other duties as assigned and comply with policies and standards

🎯 Requisitos

• Bachelor's Degree or equivalent work experience • 7-9 years of product management or digital product experience • Significant ownership of consumer-facing digital products at scale • Experience leading and developing product managers • Track record of raising product judgment and team performance • Experience owning digital products from strategy and discovery through launch, measurement, and continuous improvement • Success improving high-intent consumer journeys such as commerce, booking, quoting, scheduling, or self-service • Strong analytical fluency and hands-on experience with digital analytics platforms such as Quantum Metric, Heap, Amplitude, FullStory, Mixpanel, or similar • Fluency using AI across product strategy, discovery, research synthesis, analysis, prototyping, experimentation, and optimization • Experience using AI-native tools to investigate customer behavior, product performance, and emerging opportunities • Experience with experimentation, A/B testing, funnel optimization, and evidence-based product decision making • Ability to connect customer needs, behavioral signals, business strategy, and technology capabilities into product direction and investment priorities • Experience working in continuous discovery and delivery environments • Strong written and verbal communication skills • Preferred: Experience shipping AI-enabled, conversational, agentic, predictive, or personalized product capabilities • Preferred: Experience leading products spanning customer-facing and employee-facing digital experiences • Preferred: Experience with behavioral analytics, voice of customer, journey analysis, service design, and customer research methods • Preferred: Familiarity with APIs, data products, design systems, experimentation platforms, and modern digital product foundations • Preferred: Experience connecting digital conversion to operational capacity or service fulfillment

🏖️ Benefícios

• Fulfilling career support • Encouragement to maintain work-life balance • Reasonable accommodations in accordance with ADA, ADEA, FMLA, and other applicable laws