Engagement Delivery Director – Health & Life Sciences

🕒 5 dias atrás

🌽 Illinois – Remoto

🌽 Illinois – Remote

💵 $164.000 - $261.500 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Salesforce

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1999

💼 Consultoria

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

O Salesforce é uma empresa líder em software baseado em nuvem que fornece uma plataforma abrangente de gerenciamento de relacionamento com o cliente (CRM). A plataforma conecta todos os dados e equipes da empresa em um sistema integrado e orientado por IA para melhorar as vendas, o atendimento ao cliente e os esforços de marketing. O Salesforce oferece soluções escaláveis para empresas de todos os portes, incluindo pequenas e médias empresas, e fornece soluções específicas para setores industriais que modernizam operações, economizam tempo e reduzem custos. O Salesforce também oferece recursos educacionais através do Trailhead e uma ampla seleção de aplicativos no AppExchange para expandir as capacidades de seu CRM.

Descrição

• Lead complex Professional Services engagements, including advisory and implementation, through value realization • Lead project execution and governance to achieve customer value and outcomes • Work with executive stakeholders to develop KPIs measuring return, success, and effectiveness • Serve as the voice of the customer to shape strategy and drive adoption of Salesforce technologies • Partner with executive decision-makers and stakeholders to deliver business value • Coordinate with internal Sales, Success, Executive Sponsors, and account teams as One Salesforce • Drive engagement and strategy using Salesforce’s multi-cloud agentic platform • Drive innovation and implementation efficiency using AI throughout project execution • Build strategic and delivery roadmaps aligned to customer priorities • Recommend actions that improve P&L impact and expand customer business outcomes • Coach and partner with customer executives • Apply Salesforce product, business process, methodology, and ecosystem knowledge • Build and expand business relationships for account penetration and client partnerships • Anticipate, mitigate, and manage Salesforce and customer risks • Lead the overall program and the group of project managers • Lead, inspire, coach, and develop Salesforce Professional Services team members • Identify and manage interdependencies across multiple workstreams • Develop internal processes, artifacts, and methodologies for strategic customer service delivery • Manage planning, workstream operations, deliverables, milestones, staffing, forecasting, budgeting, and revenue management • Conduct data-driven customer conversations regarding budgets, resources, and timelines, and communicate meeting outcomes

🎯 Requisitos

• 10+ years of project management experience leading multiple workstreams and/or large enterprise-scale program management experience • 5+ years using/implementing the Salesforce platform • Outstanding and effective interpersonal skills • Strong verbal and written communication skills • Successful track record leading large and complex programs with measurable business outcomes • Knowledge of system development, implementation, and operational readiness concepts, practices, procedures, and deliverables • Technical acumen to work with technical teams on operational plans and technical issues • Ability to devise governance foundations and drive accountability • Ability to generate trust and build relationships • Ability to lead teams through influence without positional authority • Significant understanding of the Salesforce platform • Industry experience in Health Life Sciences: Payer, Provider or Life Sciences • Ability to build senior-level customer credibility • Ability to lead clients, work with other SIs, and manage internal teams from strategy to execution • Experience leading large and/or enterprise-wide engagements, facilitating meetings, creating action plans, mentoring junior team members, and managing client escalations • Ability to lead workshops and tailor messaging • Program leadership with responsibility for project teams, budgets, and schedules • Negotiation, conflict management, and leadership skills • Undergraduate degree; relevant technical or business postgraduate degree is a plus • CRM experience is strongly preferred • PMP and SAFe Certifications are beneficial • Salesforce.com Certifications are preferred but not necessary • Willingness to travel approximately 25%, varying by customer

🏖️ Benefícios

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Incentive compensation may be available for eligible roles • Equity may be available for eligible roles • AI agents to accelerate impact • Reasonable accommodations during the application or recruiting process