Engagement Delivery Director

🕒 2 dias atrás

⛰️ Colorado, Illinois, +1 estados a mais – Remoto

⛰️ Colorado – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote

💵 $164.000 - $261.500 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Salesforce

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1999

☁️ SaaS

🤝 B2B

🤖 Inteligência Artificial

SaaS • B2B • Artificial Intelligence

O Salesforce é uma empresa líder em software baseado em nuvem que fornece uma plataforma abrangente de gerenciamento de relacionamento com o cliente (CRM). A plataforma conecta todos os dados e equipes da empresa em um sistema integrado e orientado por IA para melhorar as vendas, o atendimento ao cliente e os esforços de marketing. O Salesforce oferece soluções escaláveis para empresas de todos os portes, incluindo pequenas e médias empresas, e fornece soluções específicas para setores industriais que modernizam operações, economizam tempo e reduzem custos. O Salesforce também oferece recursos educacionais através do Trailhead e uma ampla seleção de aplicativos no AppExchange para expandir as capacidades de seu CRM.

Descrição

• Partner with executive decision-makers and stakeholders to deliver success and help our customers achieve the desired business value • Partner with internal account teams (Sales, Success, Executive Sponsors, etc) to make sure we are aligned as ‘One Salesforce’ and leveraging all necessary parties to ensure our customers’ success • Drive engagement and/or strategy, leveraging our multi-cloud platform • Partner with customers to build a strategic and delivery roadmap tailored to the customer’s business priorities, accelerating their time to value • Proactively make recommendations that provide a direct P&L impact, and enhance or expand the customer’s ability to reach beyond their business goals • Coach and partner with customer executives • Apply strong Salesforce product, business process, methodology & ecosystem knowledge to drive an effective program • Proactively build and expand business relationships which enable better account penetration and development of client partnerships • Identifies and manages program risk • Lead the overall program and the group of PMs under him/her • Identify and manage interdependencies of multiple workstreams within the managed program

🎯 Requisitos

• 10+ years of project management experience leading multiple workstreams and/or large enterprise-scale program management experience • 5+ years using/implementing the Salesforce platform • A passion for Salesforce, our values, and especially the role the Salesforce delivery organization plays in our success • Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written • A successful track record of leading large and complex programs with measurable outcomes that have positively impacted the business • A strong sense of vision for the customer with a maniacal focus on executing at a speed • A proven ability to generate trust and build relationships • The ability to advise and lead teams through influence without positional authority • The ability to quickly build momentum on a program and sustain it • A significant understanding of the Salesforce platform in order to influence strategic and value discussions at a management level • Ability to rapidly build senior-level credibility with the Customer in a true partnership relationship • Ability to drive and shape the big picture while having an eye for the details • Ability to lead clients, work with other SIs, and manage internal teams from strategy to execution • Has led large and/or enterprise-wide engagements, facilitate meetings, create action plans, mentored teams of junior team members and effectively manage client escalations. • Ability to lead high-powered workshops and effectively tailor messaging based on the audience and subject matter • Demonstrated program leadership skills, with direct responsibility for managing project teams, budgets, and schedules. • Demonstrated negotiation, conflict management, and leadership skills. • Undergraduate degree; relevant technical or business (MBA) post-graduate degree is a plus • Salesforce.com Certifications (Admin, Sales, Service, Marketing, etc.) preferred but not necessary.

🏖️ Benefícios

• time off programs • medical • dental • vision • mental health support • paid parental leave • life and disability insurance • 401(k) • employee stock purchasing program