Qualified Success Architect – Global SMB Team

🕒 Agosto 21

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏛️ Arquiteto

🦅 Patrocina Visto H1B

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👻 Score fantasma 12%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Salesforce

10.000+ funcionários

Fundada em 1999

💼 Consultoria

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

O Salesforce é uma empresa líder em software baseado em nuvem que fornece uma plataforma abrangente de gerenciamento de relacionamento com o cliente (CRM). A plataforma conecta todos os dados e equipes da empresa em um sistema integrado e orientado por IA para melhorar as vendas, o atendimento ao cliente e os esforços de marketing. O Salesforce oferece soluções escaláveis para empresas de todos os portes, incluindo pequenas e médias empresas, e fornece soluções específicas para setores industriais que modernizam operações, economizam tempo e reduzem custos. O Salesforce também oferece recursos educacionais através do Trailhead e uma ampla seleção de aplicativos no AppExchange para expandir as capacidades de seu CRM.

Descrição

• Lead customers through successful onboarding, implementation, and adoption of the Qualified Agentic Marketing Platform and Piper the AI SDR Agent • Manage a higher-volume book of SMB accounts using agentic tooling and AI-assisted workflows • Partner with customer stakeholders across Marketing, Sales, RevOps, and IT to design scalable inbound pipeline generation strategies • Architect and implement Qualified solutions integrating with Salesforce, marketing automation platforms, routing workflows, and GTM systems • Guide configuration and optimization of AI-powered buyer engagement experiences across web and email • Translate business objectives into technical solution designs, conversational flows, segmentation strategies, qualification logic, and AI SDR goals • Consult with Enterprise Architects, RevOps teams, and technical administrators on data models, integrations, governance, and operational best practices • Educate teams on agentic marketing strategies, AI SDR operations, inbound conversion optimization, and pipeline acceleration • Analyze buyer engagement, conversion performance, pipeline impact, and adoption trends to deliver recommendations and optimization plans • Conduct Executive Strategic Business Reviews and strategic roadmap discussions • Partner with Product, Engineering, Sales, and Marketing to surface feedback and improve implementation outcomes • Act as a trusted advisor throughout the customer lifecycle • Support expansion and renewal conversations by identifying deeper adoption opportunities • Bring AI-driven go-to-market innovation and industry best practices to customers and internal teams

🎯 Requisitos

• 3-5 years of SMB/Mid Market/Enterprise software experience • Nimble, hands-on relationship with AI tools, with a track record of building or experimenting with your own AI agents/workflows outside of formal job requirements • Comfortable operating in a fast-paced, higher-volume book of business, using agentic tooling to work efficiently at scale • Excellent interpersonal, communication, persuasion, presentation and writing skills • Deep working knowledge of Salesforce CRM • Working knowledge of marketing automation systems • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications • Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution • Must be willing to work in a fast-paced startup environment with multiple roles • You possess a bachelor's degree • Passion for making customers successful with software solutions

🏖️ Benefícios

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Incentive compensation may be available for certain roles • Equity may be available for certain roles

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