Senior Manager, Engagement Delivery

🕒 Julho 23

⚔️ Virginia – Remoto

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💵 $143.400 - $216.900 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Salesforce

10.000+ funcionários

Fundada em 1999

💼 Consultoria

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

O Salesforce é uma empresa líder em software baseado em nuvem que fornece uma plataforma abrangente de gerenciamento de relacionamento com o cliente (CRM). A plataforma conecta todos os dados e equipes da empresa em um sistema integrado e orientado por IA para melhorar as vendas, o atendimento ao cliente e os esforços de marketing. O Salesforce oferece soluções escaláveis para empresas de todos os portes, incluindo pequenas e médias empresas, e fornece soluções específicas para setores industriais que modernizam operações, economizam tempo e reduzem custos. O Salesforce também oferece recursos educacionais através do Trailhead e uma ampla seleção de aplicativos no AppExchange para expandir as capacidades de seu CRM.

Descrição

• Serve as a hands-on delivery leader, project manager, and trusted advisor across a portfolio of Public Sector engagements. • Own and manage the day-to-day delivery health of assigned engagements, ensuring strict adherence to Salesforce Professional Services Methodology (SPSM) standards. • Create, lead, and review project plans; monitor timelines and dependencies; adjust schedules and plans as needed. • Lead one or two large enterprise projects or multiple small-to-medium interrelated projects requiring complex multi-functional collaboration. • Monitor project health signals to proactively identify, track, and resolve project risks before they become issues. • Establish and maintain trusted advisor relationships with client stakeholders by providing vision and driving business process improvements. • Facilitate client review sessions, requirement-gathering workshops, and status meetings. • Responsible for all project deliverables, reviewing work products prepared by the team prior to submission to the client.

🎯 Requisitos

• 8-10+ years of project management experience leading enterprise-scale CRM projects or professional services engagements in complex environments. • Demonstrated leadership running project teams, budgeting, scheduling, and negotiating contract commitments. • Solid knowledge of the Salesforce product suite and implementation experience across Agile, Waterfall, or Hybrid delivery frameworks. • Exceptional executive presence, conflict management, and written/verbal communication skills with program managers and senior stakeholders. • Familiarity with the procurement, compliance, governance, and delivery nuances of government programs, including fixed-price contract management. • Active SECRET Security Clearance (or higher) required (Top Secret preferred); must be a U.S. Citizen without dual citizenship. • Ability to work in a fast-paced environment and travel to client sites for on-site delivery, as needed.

🏖️ Benefícios

• time off programs • medical, dental, vision • mental health support • paid parental leave • life and disability insurance • 401(k) • employee stock purchasing program

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