Solution Consulting Director

🕒 Outubro 9

🏄 California, Washington – Remoto

🏄 California – Remote ☕ Washington – Remote

💵 $171.200 - $298.400 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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👻 Score fantasma 15%

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• Aberta há 35 dias.
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• Repostada uma vez.

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Salesforce

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1999

💼 Consultoria

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

O Salesforce é uma empresa líder em software baseado em nuvem que fornece uma plataforma abrangente de gerenciamento de relacionamento com o cliente (CRM). A plataforma conecta todos os dados e equipes da empresa em um sistema integrado e orientado por IA para melhorar as vendas, o atendimento ao cliente e os esforços de marketing. O Salesforce oferece soluções escaláveis para empresas de todos os portes, incluindo pequenas e médias empresas, e fornece soluções específicas para setores industriais que modernizam operações, economizam tempo e reduzem custos. O Salesforce também oferece recursos educacionais através do Trailhead e uma ampla seleção de aplicativos no AppExchange para expandir as capacidades de seu CRM.

Descrição

• Serve as a trusted advisor to enterprise customers • Provide architectural leadership for scalable voice workflows, CTI integrations, and real-time media/data flows across Agentforce Contact Center and Partner Contact Center • Guide customers and colleagues in deploying Agentforce, Einstein Conversation Insights, Conversational IVR, and speech analytics • Design and oversee integrations between enterprise CCaaS platforms and Salesforce, including SIP trunking, WebRTC, carrier connectivity, and network latency optimization • Identify and proactively manage risks on high-profile engagements • Resolve complex telephony routing and integration issues • Manage customer expectations and negotiate solutions with customers and third-party voice vendors or partners • Review and correct project/program direction, approaches, and artifacts such as dial plan designs, routing logic, and data models • Lead internal strategic initiatives to grow the consulting practice • Contribute technical assets, reference architectures, and knowledge to the professional services community • Mentor and develop talent

🎯 Requisitos

• 10+ years of enterprise architecture or consulting experience • At least 5 years of dedicated, hands-on experience in Contact Center, CCaaS, or Voice technologies • Deep technical expertise in Partner Contact Center and at least one leading telephony platform such as Amazon Connect, Genesys Cloud, or Five9 • Foundational knowledge of PBX, ACD, IVR, SIP, WebRTC, CTI protocols, softphones, and real-time media streaming • Ability to design complex contact routing strategies, queue management, and omnichannel agent experiences using Salesforce Omni-Channel and voice vendor routing engines • Application design skills and knowledge of REST/SOAP APIs and event-driven architectures • Ability to learn and apply Voice AI and Natural Language Understanding concepts • Strong written and verbal communication skills • Bachelor’s degree (or foreign degree equivalent) in Computer Science, Engineering, or a related quantitative discipline, or equivalent demonstrable work experience in lieu of a degree • Salesforce certifications such as Service Cloud Consultant, System Architect, or Application Architect are advantageous • Vendor certifications such as AWS Certified Solutions Architect or Genesys Cloud Certified Professional are advantageous • Experience implementing Amazon Connect and contact center technology across industries is advantageous • Experience integrating conversational AI and voice bots such as Amazon Lex or Google Dialogflow is advantageous • Understanding of contact center compliance, security standards, and data residency considerations is advantageous • Experience leading a technical team or workstream and mentoring talent is advantageous • Ability to build relationships with C-level executives and senior technology leaders is advantageous • Travel may be required depending on client requirements

🏖️ Benefícios

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Potential incentive compensation • Potential equity • Reasonable accommodation during the application or recruiting process

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