Senior Customer Success Manager, Broker Channel

🕒 Junho 24

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $85.000 - $105.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Sana

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🛡️ Seguros

⚕️ Seguro de Saúde

☁️ SaaS

💰 $60.000.000 Series B em 2022-06

Insurance • Healthcare Insurance • SaaS

A Sana é uma empresa que fornece benefícios de saúde modernos, especialmente desenvolvidos para pequenas empresas. A empresa oferece planos de saúde abrangentes que incluem cobertura médica, odontológica e oftalmológica, além de opções de saúde com custo zero, como atendimento virtual, maternidade, laboratórios e serviços de imagem. A Sana visa simplificar a gestão dos benefícios de saúde, oferecendo recursos como gestão de funcionários em tempo real e visualização transparente de sinistros. Com foco na acessibilidade, as empresas podem economizar até 20% ao escolher a Sana, com uma alta taxa de renovação entre os clientes. Seu serviço inclui uma equipe dedicada de médicos e especialistas em benefícios para auxiliar os membros com orientações e encaminhamentos dentro da rede. A Sana enfatiza um forte suporte ao cliente com altos índices de satisfação, garantindo que os funcionários possam manter seus prestadores preferidos sem incorrer em taxas fora da rede. A empresa se orgulha de ser uma opção confiável e econômica para pequenas empresas.

Descrição

• Facilitate smooth customer transitions from the Implementation team and inspire confidence in our product and service to meet/exceed customer needs. • Be the relationship lead and strategic contact for our customers and their brokers, presenting plan data, organizing Quarterly Business Reviews (QBR), and owning the annual renewal process end-to-end. • Serve as a partner and consultant to our brokers and their clients, providing strategic advice on benefits and Sana plans to meet client needs. • Proactively manage potential escalations with the leadership team and generally be the voice of the customer and broker with internal teams. • Be a knowledge partner, researching, documenting, and educating others on updates related to internal processes, external policies, and best practices. • Lead initiatives to improve team processes and customer strategies. • Partner with Sales to expand and retain brokerage relationships • Collaborate cross-functionally, regularly providing feedback and recommendations to enhance the customer and broker experience. • Be a thought partner, working with our product team to help create a product that can deliver the best customer experience at scale.

🎯 Requisitos

• 5+ years experience, preferably in a fast-growing environment in the health or benefits space. • Understanding health plan operations and finances is a huge plus! • Licensed broker • Values-oriented. You care deeply about improving our healthcare system. • You ask questions with genuine curiosity and humility. You assume the best intentions without shying away from solutions-oriented debate. You meet your teammates with compassionate candor to problem-solve. • You remain flexible and resilient and foster a culture of continuous learning. • You bring a bias for action paired with intelligent risk-taking. • You embrace responsibility, follow through on your commitments, and foster trust with your colleagues.

🏖️ Benefícios

• Remote company with a fully distributed team – no return-to-office mandates • Flexible vacation policy (and a culture of using it) • Medical, dental, and vision insurance with 100% company-paid employee coverage • 401(k) with company match, FSA, and HSA plans • Paid parental leave • Short and long-term disability, as well as life insurance • Competitive stock options are offered to all employees • Transparent compensation & formal career development programs • Paid one-month sabbatical after 5 years • Stipends for setting up your home office and an ongoing learning budget • Direct positive impact on members’ lives – wait until you see the positive feedback members share every day