Complex Case Specialist – Special Programs

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🕒 Setembro 24

🍂 Massachusetts – Remoto

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💵 $52.500 - $92.500 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🦅 Patrocina Visto H1B

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Santander

10.000+ funcionários

Fundada em 1857

🛡️ Seguros

💼 Consultoria

📦 Logística

💰 Post-IPO Equity em 2013-05

Insurance • Consulting • Logistics

O Santander é um grupo global de banco de varejo, com presença significativa na Europa e nas Américas. A companhia oferece uma gama de serviços financeiros, incluindo: • Banco de consumo • Gestão de ativos • Private Banking • Banco corporativo e de investimento (Corporate & Investment Banking – CIB) O Santander é comprometido com práticas bancárias responsáveis, promove diversidade, equidade e inclusão e apoia a transição verde. Com inúmeros clientes no mundo todo, o banco tem foco em inclusão e educação financeiras como parte de sua responsabilidade corporativa. O Santander é listado em diversas bolsas de valores e participa de patrocínios como a Fórmula 1, reforçando sua presença de marca e parcerias estratégicas.

Descrição

• Discuss, support, and/or sell products and services and specific settlement needs with clients • Develop rapport with external stakeholders and provide concierge-level service on cases • Request new referrals • Influence the settlement process through value-adds and complex case knowledge • Own assigned high-value, complex cases from initial referral to conversion • Follow up regularly by phone and/or email with settlement stakeholders regarding case status • Strategize monthly with Business Development Managers to overcome settlement objections and advance cases • Convert referrals to Members based on assigned targets • Serve as a direct point of contact for channel partners • Maintain a basic understanding of trusts and their benefits in individual cases • Attend settlement mediations or roundtable discussions as requested • Keep up with best practices and industry trends

🎯 Requisitos

• Associate’s Degree in a related field or equivalent demonstrated through a combination of work experience, training, military service, or education — Required • 3+ years of experience supporting sales efforts and serving as a direct point of contact to clients • 3+ years of experience in the trust industry and/or workers’ compensation space • Experience articulating services and products to multiple parties at a mediation table • Analytical and multitasking skills • Ability to problem solve and think strategically • Strong selling and communication skills • Highly motivated and target driven to convert cases • Knowledge of the settlement process in workers’ compensation and liability claims, including catastrophic injuries • Detail oriented with a keen eye for identifying opportunities and solving complex problems • Ability to work independently or as part of a team • Proficiency in Microsoft Office Suite products • Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment

🏖️ Benefícios

• Fair and competitive rewards package • Benefits designed to support employees, their families, and well-being

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