Manager, Claims & Fraud Operations

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🕒 Junho 19

🐊 Florida, New Hampshire, +3 estados a mais – Remoto

🐊 Florida – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote

💵 $82.500 - $142.500 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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Santander

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1857

🏦 Bancário

💸 Finanças

💳 Fintech

💰 Post-IPO Equity em 2013-05

Banking • Finance • Fintech

O Santander é um grupo global de banco de varejo, com presença significativa na Europa e nas Américas. A companhia oferece uma gama de serviços financeiros, incluindo: • Banco de consumo • Gestão de ativos • Private Banking • Banco corporativo e de investimento (Corporate & Investment Banking – CIB) O Santander é comprometido com práticas bancárias responsáveis, promove diversidade, equidade e inclusão e apoia a transição verde. Com inúmeros clientes no mundo todo, o banco tem foco em inclusão e educação financeiras como parte de sua responsabilidade corporativa. O Santander é listado em diversas bolsas de valores e participa de patrocínios como a Fórmula 1, reforçando sua presença de marca e parcerias estratégicas.

Descrição

• Responsible for leading and overseeing investigative teams identifying, mitigating, and preventing fraud-related losses. • Provides strategic direction, operational oversight, and subject matter leadership across fraud investigations and loss recovery efforts. • Ensures investigative quality, regulatory timeliness, and effective collaboration with law enforcement and peer institutions. • Lead, coach, and develop a team of fraud investigators and senior specialists. • Establish performance standards aligned to SLA, QA, regulatory, and loss mitigation objectives. • Monitor investigative quality and ensure consistent application of fraud policies and procedures. • Drive a high-performance culture focused on accountability, risk awareness, and continuous improvement. • Provide escalation guidance and decision support on high-risk or complex fraud matters.

🎯 Requisitos

• Bachelor's Degree or equivalent work experience - Required. • 5+ Years Banking experience preferably in operations and/or fraud prevention. - Required. • Prior leadership or supervisory experience preferred. • Strong working knowledge of BSA requirements, SAR referral standards, and regulatory expectations. • Demonstrated experience managing high-volume investigative teams. • Knowledge of fraud detection systems, payment processing systems, and operational back-end platforms. • Experience working with law enforcement and supporting litigation or prosecution cases. • Strong analytical, reporting, and risk assessment skills. • Excellent written and verbal communication skills. • Proven ability to influence cross-functional stakeholders and drive change.

🏖️ Benefícios

• Competitive rewards package • Supports you, your family, and your well-being