Account Specialist

🕒 Ontem

🏈 Ohio – Remoto

🏈 Ohio – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🚫👨‍🎓 Sem graduação necessária

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Sarnova

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2008

🏥 Saúde

🤝 B2B

☁️ SaaS

💰 $500.000 Venture Round - Sarnova em 2009-12

Healthcare • B2B • SaaS

A Sarnova é uma empresa de distribuição e serviços focada em saúde, cujo grupo de negócios (incluindo Bound Tree Medical, Tri-anim Health Services, Cardio Partners e Digitech) fornece produtos, equipamentos, serviços e tecnologia para todo o continuum de serviços médicos de emergência (EMS) e cuidados agudos. Há quase 50 anos, o grupo distribui mais de 100 mil produtos de saúde e segurança para prestadores de EMS, hospitais, escolas, empresas e agências governamentais, além de fornecer soluções para cuidados respiratórios/anestesia/atenção crítica, vendas e gestão de programas de DEA, treinamento de RCP e uma plataforma de faturamento e inteligência de negócios em nuvem para EMS. A Sarnova é uma empresa do portfólio de Patricia Industries/Investor AB.

Descrição

• Manage and oversee key client accounts to ensure strategic alignment and overall satisfaction • Develop and implement client account strategies using independent judgment • Analyze client performance metrics and recommend solutions • Establish, monitor, and adjust client targets • Serve as the primary escalation and resolution point for complex client issues • Engage, train, and consult clients on effective software use • Lead Quarterly Business Reviews and strategic planning sessions • Identify growth, expansion, and service-delivery improvement opportunities • Collaborate with senior management on service offerings and operational improvements • Lead client presentations, proposals, and contract renewals • Monitor market trends and customer insights • Promote new services and products • Provide account-performance and client-health reports and insights • Represent Sarnova’s values and perform additional assigned duties

🎯 Requisitos

• High School Diploma or equivalent required • Bachelor’s Degree in Business Management, Business Science, or a related field strongly preferred • Minimum of 2–3 years’ experience managing and supporting customer accounts • Ability to work in a fast-paced environment with changing client needs • Successful experience working remotely preferred • Knowledge of customer service software, reporting, and CRM systems • Strong organizational skills and ability to manage multiple client accounts and tasks • Ability to independently manage job responsibilities, goals, and business practices in a remote environment • Strong computer skills and basic understanding of MS Outlook, Word, and Excel (F&O) • Decisive thinking and leadership abilities • Excellent interpersonal and client-relations skills • Negotiation, conflict-resolution, and presentation skills • Dynamic and creative problem-solving abilities • Strong client-focused mindset • Ability to sit, walk, stand, manipulate equipment, reach, talk, hear, and read/write/interpret text • Ability to occasionally lift and move objects weighing up to 10 pounds • Ability to secure confidential information • Ability to work at least 40 hours per week, with schedules that may include after-hours and weekends • May be required to travel for business purposes

🏖️ Benefícios

• Competitive salary, commensurate with experience • Comprehensive benefits package • 401(k) Plan • Equal Opportunity Employer • Inclusive workplace that promotes and values diversity