Customer Service Representative – Medical Bad Debt

🕒 Julho 22

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $16 - $18 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💝 Suporte ao Cliente

👻 Score fantasma 22%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Savista

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1994

💼 Consultoria

📦 Logística

🏥 Saúde

Consulting • Logistics • Healthcare

A Savista é um provedor de gestão de ciclo de receita completo com mais de 30 anos de experiência na indústria de saúde. Eles apoiam organizações de saúde na melhoria dos resultados financeiros ao oferecer serviços como gestão de contas a receber, gestão de negativas, integridade da documentação clínica, elegibilidade e inscrição, e terceirização de HIM. A Savista atua como uma extensão das equipes de saúde para otimizar processos e aumentar a eficiência para garantir conformidade e promover a qualidade do serviço centrado no paciente. A empresa recebeu reconhecimento e prêmios da indústria por suas soluções eficazes e de qualidade.

Descrição

• Resolve patient healthcare accounts by negotiating payment with patients/guarantors while meeting or exceeding performance and quality objectives. • Act as an advocate for the customer, serving as a liaison between colleagues, clients, and State/Government agencies. • Complete daily account related functions efficiently and timely to speed-up the patient-to-payment process. • Research and reconcile accounts, communicating with clients, government and commercial payers, operating within multiple client systems. • Provide customer service support and resolution of routine problems and questions regarding the revenue cycle. • Handle inbound and outbound calls leveraging an auto-dialer to negotiate payments and respond to customer inquiries. • Meet or exceed performance objectives including account resolution, collections, and quality assurance goals. • Interact with both client and internal departments to ensure proper account handling. • Process patient inquiries in a manner that ensures service level agreements (SLAs) are met or exceeded.

🎯 Requisitos

• High school diploma or GED. • At least 3 years of experience in a call center environment or similar role within the healthcare revenue cycle touching patient accounts. • At least 3 years of experience working in a role with a high volume of either inbound or outbound calls. • At least 3 years of healthcare experience working within a patient financial services office or insurance collections for all payers. • Expert knowledge of patient access services and the overall effect on the revenue cycle. • Payer networks, government resources, and medical terminology. • Demonstrate ability to manage escalated calls. • A subject matter expert with demonstrated capability to support/train/mentor other team members. • Demonstrate experience communicating effectively with a customer and simplifying complex information. • Understanding of medical collection terminology. • Demonstrate ability of critical thinking skills and adhering to compliance protocols. • Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer. • Experience with customer interactions that require live, accurate documentation of the encounter while also communicating with members in a warm, helpful and professional manner while simultaneously building credibility and rapport. • Demonstrate ability to meet performance objectives. • Demonstrate success working both individually and in a team environment. • Be patient and compassionate while working as a team player and using all available resources to provide the best outcome to the patient. • Ability to communicate with patients in a warm, helpful and professional manner while simultaneously building credibility and rapport. • Must be available to work a scheduled shift between the hours of 9:30AM ET and 9PM ET. • Must participate in ongoing training and self-development. • Must complete and pass mandatory educational requirements.

🏖️ Benefícios

• Support Savista’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA and other laws applicable to Savista’s business practices.