Senior Customer Success Manager – Identity Security

🕒 Dezembro 2, 2025

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Saviynt

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2010

☁️ SaaS

🔒 Cibersegurança

🏢 Corporativo

💰 $130.000.000 Private Equity Round em 2021-09

SaaS • Cybersecurity • Enterprise

A Saviynt é uma provedora líder de soluções de gestão de identidades e acessos (IAM) baseadas em nuvem. Sua plataforma, conhecida como Identity Cloud, oferece governança abrangente de identidades, administração e governança de acesso a aplicativos. As soluções da Saviynt são focadas na gestão segura de identidades, garantindo conformidade, modernizando sistemas legados e dando suporte a ambientes multi-nuvem. Eles atendem a uma ampla gama de indústrias, incluindo saúde, serviços financeiros e setores governamentais. Alavancando IA/ML, a Saviynt oferece insights e análises aprofundadas para maior segurança de identidade. Eles são reconhecidos por suas robustas capacidades em governança e administração de identidades, ajudando organizações a gerenciar e proteger de forma eficiente identidades de empregados, contratados, parceiros e máquinas.

Descrição

• Serve as the primary point of contact for customers. • Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process. • Develop excellent relationship up to customer’s C-level executives. • Develop a deep understanding of customer’s identity and access governance landscape and business challenges and advise on possible solutions delivered by the Saviynt product. • Develop trusting relationship with customers and executive sponsors to drive product adoption and ensure they achieve full business value. • Partner with internal Saviynt teams to align product development and support activities with the customer's business case and strategy. • Represent the customer in internal prioritization process. • Proactive preparation for important events (go-lives, releases, etc..) • Develop and maintain an accurate account plan / success plan for each customer in the portfolio. • Develop and monitor key performance indicators and review monthly for necessary corrective actions. • Monitor and identify utilization trends, provide recommendations based on risk and customers’ needs. • Plan education for customers on new features and releases. • Manage renewal pipeline including potential at-risk customers to remediate and ensure a successful renewal. • Assist with the management of delivery projects. • Assist with transformation and process improvements across the organization. • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.

🎯 Requisitos

• Demonstrated knowledge and practical experience in Identity and Access Management (IAM) is essential; a background in cybersecurity and/or compliance is highly valued. • Preference for candidates who have served as Identity Security practitioners in previous roles. • A proactive and solution-oriented "can-do" attitude is crucial. • Previous experience in a Customer Success or Application Portfolio Management role within a SaaS organization is highly desirable. • Hands-on knowledge and practical experience in the Identity and Access Management (IAM) and broader Security space. • Strong understanding of cloud architecture as well as on-premise IT landscapes and their integration with cloud services. • Extensive experience in consulting and the implementation of IT systems, preferably cloud services and/or identity management solutions. • Knowledge of relevant security and compliance requirements and frameworks. • Willingness to be a hands-on contributor, actively engaging in problem-solving and customer support. • Excellent communication skills, including the ability to effectively track issues, manage triage processes, and navigate crisis situations. • A strong team player mentality with a collaborative approach to problem-solving and customer success. • Experience in Process Improvement methodologies, effective Decision Making, adept at Managing Processes, strong Planning abilities, skilled at Analysing Information, experience Developing Standards, and a commitment to Service Excellence. • Proactive mindset with a strong ability to anticipate potential challenges ("what-could-go-wrong") and develop mitigation strategies ("how-to-avoid-it"). • Willingness to travel up to 20% as required to engage with customers on-site.