Operations Manager

🕒 Outubro 29

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $80.000 - $95.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

👻 Score fantasma 4%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Scene Health

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2008

🏥 Saúde

☁️ SaaS

💊 Farmacêutico

💰 Grant - Scene Health em 2023-09

Healthcare • SaaS • Pharmaceuticals

A Scene Health é uma empresa de tecnologia em saúde que oferece uma plataforma de adesão a medicamentos, combinando um aplicativo móvel multilíngue, terapia supervisionada por vídeo assíncrona e ao vivo (DOT) e uma equipe clínica composta por farmacêuticos, enfermeiros e coaches. Sua solução B2B SaaS atende planos de saúde, departamentos de saúde pública, sistemas de saúde e clientes de ciências da vida/CRO, proporcionando dados de adesão em tempo real, melhorando os resultados clínicos, aumentando a retenção em estudos e reduzindo custos. Os serviços da Scene Health são baseados em evidências, com diversas publicações revisadas por pares demonstrando altas taxas de adesão observada e melhorias mensuráveis em métricas clínicas e de utilização.

Descrição

• Serve as day-to-day lead for TalkDesk operational use, including user and permission setup, troubleshooting, issue escalation, reporting, and campaign management • Lead TalkDesk process-improvement projects for inbound, outbound, and warm-transfer calling across Activation, Pharmacy, and Clinical Operations • Identify and implement automation for QA scoring, call disposition, phone number testing, and reporting workflows • Translate operational needs into technical requirements and delivery timelines with Patient Solutions, Product, and Engineering teams • Set up and monitor new client campaigns and outreach efforts • Develop and maintain outreach and call lists, improve outbound reach rate, and automate list-building • Lead pre-launch configuration of telephonic systems and workflows and provide post-launch support • Own and report operational KPIs, including platform and call-list uptime, reach rate, AHT, calls per agent, schedule adherence, occupancy, QA/compliance, CSAT, disposition accuracy, and productivity • Conduct call and video engagement quality assurance and document feedback • Implement QA processes and performance tracking for platform efficiency and user/patient experience • Build and maintain call-center usage and metrics reporting for Patient Solutions leadership • Manage call-center headcount planning and campaign scheduling • Support workforce planning and outreach allocation using volume forecasting and campaign metrics • Support performance tracking and management across Patient Solutions teams through data analyses and automated reporting • Develop and deliver training on technical systems, computer configuration, and call disposition processes • Design and deliver training for technology rollouts and system enhancements • Document client-specific processes and departmental workflows • Conduct shadowing sessions and use analytical processes/tools to identify improvement opportunities • Support vendor relationships and software optimization for TalkDesk and related calling infrastructure • Support standardized departmental processes and documentation for scalability and regulatory compliance • Serve as an escalation point for complex call-center issues

🎯 Requisitos

• Experience administering a contact center platform; TalkDesk strongly preferred, comparable platforms considered • Demonstrated ownership of call center KPIs, including AHT, occupancy, reach rate, and QA scoring • Familiarity with HIPAA and TCPA compliance requirements in a call/contact center context • Experience building or improving QA and disposition workflows, including automation and efficiency efforts • Strong cross-functional collaboration skills and ability to translate operational needs into technical requirements alongside Product and Engineering • Experience with workforce planning, campaign scheduling, and volume forecasting • Experience creating training materials and leading internal enablement sessions for technical systems • Prior healthcare, health tech, or regulated-industry experience preferred • Proficient in verbal and written communication in Spanish • Eligible to work in the United States • Visa sponsorship is not available

🏖️ Benefícios

• Medical, dental and vision insurance • Short Term Disability • 401(k) retirement plan • Paid vacation leave • Paid sick leave • Paid holidays • Professional development • Employee Assistance Program • Fully remote work

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo