Technical Solutions Engineer

🕒 Agosto 20

🇨🇦 Canadá – Remoto

💵 $110.000 - $120.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

👻 Score fantasma 3%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Schema App

SiteLinkedInTodas as Vagas

11 - 50 funcionários

📣 Marketing

🛍️ Comércio Eletrônico

Marketing • eCommerce

A Schema App é uma solução completa de marcação de Schema que ajuda equipes de SEO de grandes empresas a desenvolver um grafo de conhecimento e melhorar o desempenho nas buscas.

Descrição

• Own complex customer escalations across integrations, APIs, CDN/edge environments, CMS platforms, and customer environments • Diagnose root causes and work directly with customer developers and technical teams to resolve issues • Configure, test, and troubleshoot Schema App hands-on • Embed on high-complexity customer work, including SSR/edge, CMS integrations, and agent actions • Provide clear handoffs when Product or Engineering involvement is required • Lead customer integrations across hosted JavaScript, server-side rendering, edge rendering, Cloudflare, Akamai EdgeWorkers, CloudFront, Azure, AEM, Drupal, and other CMS environments • Identify technical risks and develop scalable, reusable integration patterns • Coach Customer Delivery teammates on integration scenarios and technical best practices • Contribute fixes, adapters, integration helpers, and scoped technical solutions through Engineering review processes • Turn recurring customer challenges into scalable product or integration improvements • Provide Product and Engineering with technical and customer context for prioritization • Use GenAI and other tools to accelerate investigation, prototyping, and delivery • Help customers design secure, scalable, and supportable NLWeb and agent action/fulfillment patterns • Develop technical documentation, troubleshooting guides, playbooks, and best practices • Improve technical issue triage, investigation, escalation, and resolution workflows • Coach and enable Customer Delivery teams to resolve more technical challenges independently • Experiment with automation, GenAI, and improved workflows to increase delivery speed and quality • Establish a baseline within the first 90 days and improve complex-issue resolution quarter over quarter • Ensure Engineering handoffs include reproduction steps, technical context, customer impact, troubleshooting completed, and a proposed path forward • Deliver at least two productizable outcomes per quarter • Create at least one reusable SSR/edge or major CMS playbook or integration pattern per quarter • Develop enablement materials that improve independent technical issue resolution • Maintain strong customer and internal satisfaction with technical interactions

🎯 Requisitos

• 3 - 5 years of hands-on, customer-facing technical experience in solutions engineering, field engineering, integrations, technical support engineering, or a similar role • Strong web fundamentals, including JavaScript/TypeScript, HTTP, browser versus server-side rendering, and cross-stack debugging • Experience with CDN/edge compute or enterprise CMS integrations such as AEM, Drupal, or similar platforms • Comfortable working with APIs, logs, unfamiliar customer technology stacks, and directly with customer developers and technical teams • Proficiency with Git and code review workflows, with the ability and willingness to open pull requests and iterate with Engineering • Strong written technical communication, including clear escalations, troubleshooting documentation, and playbooks • Demonstrated ownership mindset and fluency using GenAI tools to accelerate technical investigation and delivery without compromising quality • Experience with schema markup, structured data, technical SEO, or knowledge graphs (nice to have) • Experience in B2B enterprise SaaS environments (nice to have) • Familiarity with agentic systems, LLM tool-calling, MCP-style integrations, or related technologies (nice to have) • A track record of turning customer-specific technical solutions into reusable product capabilities, integration patterns, or internal tools (nice to have)

🏖️ Benefícios

• Great benefits for health & wellness, with coverage starting as soon as you do • RRSP matching • Flex days to re-energize on top of vacation days • Birthday off • Weekly 1:1 conversations around Professional Development • Virtual team events through the Culture Club • Inclusive work environment