Customer Success Manager

🕒 Fevereiro 13

🌲 North Carolina – Remoto

🌲 North Carolina – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

ScreenPoint Medical

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2014

🏥 Saúde

🏭 Manufatura

🤖 Inteligência Artificial

Healthcare • Manufacturing • Artificial Intelligence

ScreenPoint Medical é uma empresa de tecnologia médica que desenvolve o Transpara, um conjunto de softwares com inteligência artificial para imagens de mama e mamografias, aprovado pela FDA e certificado com marca CE. Seus produtos incluem detecção automatizada de câncer, avaliação da densidade mamária e ferramentas de comparação temporal projetadas para melhorar o fluxo de trabalho dos radiologistas, aumentar a precisão da detecção (especialmente em tecido mamário denso) e ajudar a priorizar casos de alto risco. A ScreenPoint Medical oferece o Transpara como software por assinatura integrado aos fluxos de trabalho clínicos e enfatiza evidências clínicas, validação por revisão por pares e aprovação regulatória.

Descrição

• Act as the primary point of accountability for customer success, satisfaction, retention, and long-term value realization. • Drive gross retention and net revenue retention by ensuring customers adopt, expand, and fully realize the clinical and operational value of ScreenPoint’s solutions. • Identify expansion, upsell, and cross-sell opportunities in partnership with Sales, based on customer goals, usage patterns, and maturity. • Monitor customer health indicators and identify early risk signals, develop mitigation plans, and proactively intervene before issues escalate. • Deliver Executive Business Reviews (EBRs) that articulate clinical and operational outcomes, value delivered, and future opportunities. • Deliver high-impact clinical training for breast radiologists and clinical teams (virtual and onsite). • Collect, synthesize, and communicate customer feedback to Product, Engineering, Sales, and Marketing. • Partner cross-functionally to ensure seamless customer experiences from pre-sales through renewal.

🎯 Requisitos

• Bachelor’s degree in a medical, scientific, or business field (or equivalent experience). • 4+ years of experience in breast imaging, radiology, mammography, or imaging AI. • Excellent verbal and written communication skills in English, with confidence presenting to clinical and executive stakeholders. • Experience in Customer Success, Account Management, Clinical Applications, or similar customer-facing roles preferred. • Familiarity with SaaS metrics (e.g., adoption, retention, NRR) and customer health concepts is key. • Knowledge of AI in radiology and/or mammography.

🏖️ Benefícios

• Providing a Certificate of Conduct (VOG) or background check is part of our application procedure