Professional Services Manager – Offline & Online

🕒 Junho 23

🌐 Colômbia, Argentina – Remoto

🇨🇴 Colômbia – Remoto 🇦🇷 Argentina – Remoto

⏰ Tempo Integral

🟢 Júnior

👔 Gerente

🚫👨‍🎓 Sem graduação necessária

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SD Solutions

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

A SD Solutions é uma empresa especializada em oferecer uma variedade de soluções de staffing e outsourcing voltadas a impulsionar o crescimento de negócios orientados por tecnologia. A companhia oferece serviços como Staff Augmentation, Recruitment Process Outsourcing (RPO), Business Process Outsourcing (BPO) e Employer of Record (EoR), que permitem contratar globalmente sem a necessidade de constituir uma entidade legal no exterior. A SD Solutions concentra-se em capacitar empresas com serviços completos, sob medida para expansão global, além de orientação estratégica e consultoria. A empresa fornece times dedicados de engenharia de software, Data Science e DevOps para garantir uma evolução tecnológica contínua e sem fricções. Com ampla experiência e um histórico comprovado, a SD Solutions ajuda as empresas a escalar e a se transformar de forma dinâmica.

Descrição

• Lead live onboarding and training sessions with customers via video calls (Zoom / Google Meet), understand their business workflows, and configure the system in real time • Configure Connecteam based on provided requirements (both live and offline): time clocks & attendance rules, schedules & shifts, PTO & payroll policies, forms, checklists, permissions, groups & roles • Build and set up schedules, rules, forms, templates, and policies • Upload and manage employee data accurately (via Excel/CSV imports, data migrations from other systems) • Assist customers with data transitions (e.g., importing schedules from Excel) • Perform QA and thorough review of setups before go-live; identify blockers and missing inputs early • Advise customers on best practices to ensure successful adoption • Clearly document everything configured and any remaining action items • Coordinate closely with Customer Success, Online/Offline teams, and other departments for smooth handoffs and follow-ups • Ensure the customer’s account is fully ready for daily operations immediately after onboarding

🎯 Requisitos

• 1+ year of experience in SaaS onboarding, implementation, professional services, technical support, or back-office configuration (required) • Strong technical aptitude and exceptional attention to detail • Native or near-native English level with excellent presentation and communication skills • Confidence working directly with customers (often non-technical frontline managers) • Ability to break down complex requirements into clear, actionable steps • Highly organized, consistent, and reliable • Fast learner, very tech-savvy, quick to master new tools and systems • Comfortable working US hours (CST/EST time zone) – required for live calls • Previous experience with SaaS configuration, operations, or back-office support – big plus

🏖️ Benefícios

• Contact us to get more details about the benefits we offer.