Engineering Manager

🕒 Julho 8

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $171.000 - $248.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👮‍♀️ Gerente de Engenharia de Software

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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SeatGeek

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2009

🛍️ Comércio Eletrônico

⚽ Esportes

💰 $238.000.000 Series E em 2022-08

eCommerce • Entertainment • Sports

A SeatGeek é uma plataforma de venda de ingressos focada em dispositivos móveis que permite aos usuários comprar e vender ingressos para eventos ao vivo, como esportes, shows e apresentações teatrais. Com uma interface fácil de usar, a SeatGeek integra listagens de eventos, compra de ingressos e revenda em um só lugar. A plataforma melhora a experiência do usuário ao oferecer recomendações personalizadas e insights sobre tendências de eventos. Além disso, a SeatGeek oferece uma variedade abrangente de listagens para grandes eventos esportivos, musicais e de entretenimento, posicionando-se como uma fonte indispensável para os fãs que procuram ingressos. As operações e ofertas da empresa enfatizam uma experiência contínua no acesso e aproveitamento de entretenimento ao vivo.

Descrição

• Manage a team of Backend, Frontend and applied AI and automation engineers • Own the technical vision for SeatGeek’s core support tools (both custom + Saas) and integrations • Rapidly build and iterate tools to boost fan experience, and maintain a high standard of operational excellence across the platform • Perform code and architecture reviews, and provide technical and design feedback to the team • Provide regular job performance feedback, hold one-on-ones, and provide career development support to your direct reports • Work with your Technical and Product counterparts to form a compelling vision and direction for the team that aligns with organizational and business goals • Select new and work with existing technology vendors when necessary. You constantly make build or buy decisions together with your team • At times, roll up your sleeves to deliver features and iterate across the platform • Communicate technical and product decisions to the right people, resolve blocking issues, and collaborate with other leaders across the organization • Play an active role in our recruiting process, helping us grow our engineering team in any way you can

🎯 Requisitos

• 5+ years as an engineer in a role that was mostly about writing code • 2+ years of experience as an engineering manager of productive, motivated teams • Proven track record leading teams to ship industry-leading UX that meaningfully elevates high-stakes customer experiences • Preferred if you've contributed to end-to-end customer support experience software at a marketplace product organization • You’ve successfully built and led lean teams, ensuring they’re productive, motivated, and capable of delivering impactful results • You’re able to foster safe, collaborative & inclusive environments, where engineers feel empowered to do their best work • You're comfortable operating without a playbook — defining the architecture, the team's ways of working, and the roadmap simultaneously • You're able to break down complex technical concepts and explain them clearly to non-technical audiences, accurately representing the team's work to a wide range of stakeholders • Knowledge of the technology industry and customer support tools + workflows to help your team make good tooling and framework decisions to set them up for success • You understand how to lead by setting context, facilitating collaboration, and getting buy-in between cross functional partners in product, design, engineering and leadership • You’ve worked as an Engineer in the past, are familiar with the challenges of that role, and preferably have had hands-on experience with the following: • Custom tools to increase support agent efficiency and create delightful fan outcomes • AI agent optimization - building the tools, methods, workflows of an empowered + effective customer service agent

🏖️ Benefícios

• Equity stake • Discretionary annual bonus • Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely • A WFH stipend to support your home office setup • Unlimited PTO • Eligible for the SG discretionary annual bonus based on individual and company performance • Up to 16 weeks of fully-paid family leave • 401(k) matching • Student loan matching program • Health, vision, dental, and life insurance • Up to $25k towards family building, reproductive health services and Gender-affirming care • $500 per year for wellness expenses • Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical • $360 per quarter to spend on tickets to live events • Annual subscription to Spotify, Apple Music, or Amazon music

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