Senior Quality Assurance Analyst

Vaga não está no LinkedIn

🕒 2 dias atrás

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Selerix Systems, Inc

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2002

🏥 Saúde

📦 Logística

📚 Educação

💰 Private equity em 2021-09

Healthcare • Logistics • Education

A Selerix Systems, Inc. é uma fornecedora de software em nuvem que oferece uma plataforma tudo-em-um para administração e gestão de benefícios, focada em simplificar o período de inscrição aberta, conformidade com ACA e COBRA, e comunicação de benefícios aos funcionários. A empresa disponibiliza integrações com sistemas HRIS e folha de pagamento, além de ferramentas de suporte à decisão e educação para funcionários, e serviços dedicados de implementação e suporte para empregadores, corretores, seguradoras e revendedores. As soluções SaaS da Selerix enfatizam troca de dados segura, relatórios de conformidade e ferramentas de engajamento para aumentar a participação em benefícios e reduzir a carga administrativa.

Descrição

• Design audit approaches for new work types or delivery families, defining quality standards and piloting methodology • Execute complex audits independently across multiple delivery families • Audit high-risk or escalated client interactions and delivery outputs • Analyze findings over time to identify systemic quality patterns • Produce trend analysis reports connecting quality trends to client escalations, retention, and onboarding quality • Distinguish delivery-family interventions from cross-functional process, platform, or tooling fixes • Partner with Training and Enablement on findings, learning design, and impact measurement • Recommend process improvements and track adoption and measurable impact • Engage delivery family leaders proactively on quality trends • Maintain QA audit methodology and propose updates • Provide calibration input on complex or ambiguous quality scenarios

🎯 Requisitos

• 4+ years of experience in quality assurance, operations, client services, or analytical roles • Experience in benefits administration, HR technology, or similar regulated services environment • Experience designing audit approaches or quality frameworks • Experience working across multiple functions or business units • Deep knowledge of benefits administration, including enrollment, eligibility, carrier integration, ACA compliance, and COBRA • Structured root cause analysis capability • Ability to distinguish process, knowledge, tooling, and performance root causes • Written and verbal communication skills sufficient to present findings to operational leaders and deliver constructive feedback to delivery team managers • Bachelor's degree or equivalent experience • Experience with Lean or Six Sigma preferred • Familiarity with BenSelect or similar benefits administration platforms preferred • Must be eligible for US employment

🏖️ Benefícios

• Medical, Dental and Vision insurance • 4 weeks paid time off (PTO) • 9 paid holidays • Tuition Reimbursement • 401K (with match) • Basic Life • Long-Term Disability