Operations Manager – Government

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🕒 Abril 3

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

👻 Score fantasma 45%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Seneca Holdings

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

Seneca Holdings é uma empresa holding diversificada que investe em uma variedade de setores, incluindo tecnologia, saúde e energia. Com foco no crescimento a longo prazo e na criação de valor, a Seneca Holdings busca identificar e cultivar oportunidades em seus investimentos, impulsionando a inovação e a eficiência.

Descrição

• Work under the direction and guidance of the Director of Government Client Services to: (1) establish individual and team performance goals and (2) develop a viable plan for tracking and reporting team members’ performance and goal achievement. • Serve as a problem-solving resource and trainer for team members. • Ensures that the Team Leads perform required agent call monitoring on a monthly basis. • Serve as a Government Department technical subject matter expert (SME) when working with Client Development team on implementation of new client service programs. • Work with Team Leads to ensure they have developed the weekly/monthly work schedule for the agents and to ensure that proper telephone coverage is maintained for the assigned accounts/contracts. • Approve time sheets for Team Leads and ensure that agent time sheets are corrected and approved in a timely manner. • Work closely with management to determine strengths and challenges of each team member for the purpose of their professional development and improving the overall team capability. • Maintain an awareness of any need for supervisory intervention related to products, services, or performance that could impact on delivery of service to a customer. • Provide ongoing written assessment of team members professional performance, including giving quarterly feedback and culminating into annual performance review input to the Director of Government Client Services. • Provide required reports to clients on a monthly basis. To include but not limited to CBA reconciliation reporting, telephone reporting and refund/exchange reporting etc.

🎯 Requisitos

• High School Diploma or GED • 5 or more years of corporate or government travel consulting experience • Excellent communication and presentation skills with technical and non-technical users across different levels of the organization • Strong knowledge of Worldspan and SABRE

🏖️ Benefícios

• competitive pay • benefits and perks • flexible work-life balance • professional development opportunities • performance and recognition programs • comprehensive benefits package including medical, dental, vision, life, and disability • voluntary benefit programs (critical illness, hospital, and accident) • health savings and flexible spending accounts • retirement 401K plan