Operations Supervisor – Government Travel

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🕒 Janeiro 21

⚔️ Virginia – Remoto

⚔️ Virginia – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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Seneca Holdings

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

🤝 B2B

⚕️ Seguro de Saúde

B2B • Environment • Healthcare Insurance

Seneca Holdings é uma empresa holding diversificada que investe em uma variedade de setores, incluindo tecnologia, saúde e energia. Com foco no crescimento a longo prazo e na criação de valor, a Seneca Holdings busca identificar e cultivar oportunidades em seus investimentos, impulsionando a inovação e a eficiência.

Descrição

• Supervise assigned travel consultants creating a cohesive team culture and developing them into strong travel consulting professionals with a focus on improvement of KPIs, performance monitoring, training, coaching and scheduling • Ensure service level requirements with real-time management of phones, emails and queues; make staff adjustments to adapt to unexpected volume spikes • Serve as coach and professional development resource for travel consultants on the team, to include encouraging directed and ongoing individual technical skills and customer service skills development • Perform as subject-matter expert on specific government contracts for requirements, provisions and other service details • Work under the direction and guidance of the Operations Manager to monitor individual and team performance goals • Serve as a SME when working with development, implementation and technology • Serve as a coach to travel consultants to include providing constructive feedback of monitored calls, skill development based on demonstrated and observed performance • Strong understanding and application of a client policies and processes, determining the impact to the operation team as changes are implemented • Use industry knowledge to provide direction on best-practices, identify and implementation of operational improvements • Oversee, provide guidance on review of current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met • Lead the team in error reduction efforts, providing direction, measurement and reviews of progress against goals

🎯 Requisitos

• Minimum of 5 years of managing travel services, specifically global travel • Extensive experience with service details, requirements and well-versed in government regulations including the FTR and JRT regulations and Fly America Act • Government travel experience to include global travel • Proven record of meeting and exceeding customer expectations by managing customer service to agreed SLA's related to telephone, quality, and productivity • Subject-matter expert for teams on technical and procedural subjects, government regulations, complex travel requests and assigned contract service details • High school diploma or general education degree (GED); three to five years related experience and/or training; or equivalent combination of education and experience • Proactive approach to systems and processes • Ability to identify and correct issues before they become problems • Focus on process improvement and key performance indicators • Display initiative and ownership and capability of making sound judgements • Positive role model for all staff and lead by example • Communication skills

🏖️ Benefícios

• competitive pay • benefits • perks • flexible work-life balance • professional development opportunities • performance and recognition programs • comprehensive benefits package including medical, dental, vision, life, and disability • voluntary benefit programs (critical illness, hospital, and accident) • health savings and flexible spending accounts • retirement 401K plan