Director of Retention

🕒 Outubro 29

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Sequencing

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2017

🏥 Saúde

🧬 Biotecnologia

☁️ SaaS

💰 Venture Round em 2024-01

Healthcare • Biotechnology • SaaS

A Sequencing é uma empresa de testes genéticos direto ao consumidor que oferece sequenciamento completo do genoma (WGS) com cobertura de 30x, a partir de kits de saliva para uso em casa ou permitindo que os usuários façam upload de dados de DNA existentes. A Sequencing fornece relatórios abrangentes de DNA e análises genéticas avançadas que abrangem mais de 15. 000 doenças, condições e características, além de downloads de dados brutos (FASTQ, BAM, VCF), incluindo SNPs, INDELs, SVs, CNVs e heteroplasmia mitocondrial. A empresa oferece uma assinatura opcional para a reanálise mensal contínua do genoma do cliente à medida que as pesquisas avançam, enfatiza garantias de privacidade (em conformidade com a HIPAA e o Privacy Shield e, segundo a empresa, sem nunca vender dados) e comercializa produtos WGS combinados para saúde, doenças raras, triagem de portadores, resposta a medicamentos, nutrição, fitness e planejamento familiar. A empresa se posiciona em torno da inteligência de saúde ao longo da vida, da orientação personalizada e do diagnóstico de doenças raras.

Descrição

• Set the strategy and targets for subscription retention, renewal and recurring revenue • Own cohort retention, trial-to-paid conversion, voluntary and involuntary churn, MRR and LTV metrics • Report retention metrics monthly to leadership with holdout-based analysis and financial cases • Analyze cohort, payment, cancellation, support and interview data to identify why members leave • Own the retention product roadmap across web, coaching and the AI-native app • Improve onboarding, results delivery, subscription management, payment recovery, renewal, upgrades, cancellations and win-back flows • Optimize subscription plans, structure, pricing, offers and promotions with finance and growth • Write specifications, prioritize with engineering and design, run experiments, and measure releases • Coordinate engineering, growth, customer support, data and finance around shared retention goals • Provide lifecycle marketing with goals, segments and triggers • Build a 12-month retention plan and quantify the revenue impact of initiatives • Report to the CEO initially, then to the Head of Product & Customer Experience when hired

🎯 Requisitos

• 8+ years in direct-to-consumer subscription businesses, in product or growth • Direct ownership of a retention, renewal or recurring-revenue number • Track record of measurably moving retention, churn or lifetime value, with the numbers, method and holdout to show it • Strong product fundamentals, including writing clear specifications, roadmap prioritization, delivery with engineering and design, and experiment design and analysis • Fluency in subscription economics, including cohorts, churn, LTV, payback, pricing and packaging • SQL proficiency to build cohort, survival and payment-failure views from the warehouse and Stripe • Hands-on experience with dunning and retries, card updater, cancellation and win-back flows, pause and downgrade paths, trial design, and lifecycle triggers across email, push and in-app • Cross-functional leadership across engineering, design, growth, customer support, data and finance • Experience running analyses, agents and automations with AI; must have built something real with AI and be able to show it in the interview • Startup experience, especially building a retention function from scratch (nice to have) • Experience with a trial-to-paid model where the trial starts before core value is delivered (nice to have) • Healthtech, consumer wellness, genomics or another regulated consumer category experience (nice to have) • Experience pairing a physical product with a digital subscription (nice to have) • Pricing and packaging experience (nice to have) • Experience with Stripe, Snowflake, Amplitude, Heap, Blueshift, Braze, Iterable or Klaviyo (nice to have) • Mobile app engagement and retention experience (nice to have)

🏖️ Benefícios

• Comprehensive medical, dental, and vision insurance coverage • 401(k) with company match • Paid time off • Paid volunteer time off • Fully remote work • Equipment provided • Internet and cell reimbursements • Parental bonding leave • Private, confidential clinical-grade whole genome sequencing for you and your immediate family

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