Solutions Engineer – Strategic

🕒 Outubro 29

🗽 New York – Remoto

🗽 New York – Remote

💵 $300.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

💻 Engenheiro de Soluções

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Serval

SiteLinkedInTodas as Vagas

51 - 200 funcionários

☁️ SaaS

🏢 Corporativo

🤖 Inteligência Artificial

SaaS • Enterprise • Artificial Intelligence

A Serval é uma empresa de SaaS empresarial que oferece uma plataforma de service management (ITSM) com tecnologia de IA, desenvolvida para automatizar solicitações de funcionários, processos de onboarding e offboarding, acesso just-in-time, gerenciamento de incidentes, mudanças e problemas, além de outras tarefas repetitivas de suporte. A plataforma utiliza agentes de IA, background agents e um “Automation Opportunity Finder” para analisar dados históricos de tickets, criar rascunhos de workflows determinísticos e sugerir ou publicar automações, mantendo segurança, governança e auditabilidade em nível empresarial. A Serval se integra a sistemas ITSM existentes (ServiceNow, JSM e Freshservice), oferece sincronização bidirecional e prioriza workflows baseados em código e aprovados por administradores para garantir ações automatizadas seguras. A empresa levantou US$ 150 milhões em uma rodada Series C, com valuation de US$ 3 bilhões, liderada pela Sequoia (segundo as informações fornecidas).

Descrição

• Run the technical sales motion with account executives, including discovery, architecture, demos, whiteboard sessions, executive briefings, and security reviews • Lead technical pre-sales for strategic customers and win technical decisions • Integrate with prospects' identity providers, ITSM and ticketing systems, MDM, HRIS, cloud platforms, and SaaS applications • Translate technical environments, requirements, and goals into scoped value-based pilot use cases and success criteria • Advise on security and access, including guardrails, approval workflows, least-privilege and just-in-time access, audit logging, and compliance • Execute technical handoffs to Deployment at pilot kickoff • Build demo environments, reference architectures, evaluation frameworks, technical FAQs, and competitive positioning • Capture field objections and product gaps and collaborate with engineering to address them • Define the solutions architecture playbook as Serval's founding Solutions Engineer

🎯 Requisitos

• 10+ years in solutions architecture, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company • Track record of selling technical products to senior IT and security buyers • Hands-on credibility with CIOs, Heads of IT, and security leaders • Ability to hold your own in architecture reviews, debug integrations live, and answer security questions • Working fluency with modern IT and identity stacks, including IdPs, SCIM, ITSM, ticketing, SaaS administration, APIs, and access provisioning/revocation • Excellent communication and storytelling skills for technical and executive audiences • Builder's instinct and high ownership • Experience with ITSM, IGA, access management, security, or AI automation products is a strong plus

🏖️ Benefícios

• Meaningful early-stage equity • Comprehensive health coverage • Flexible PTO • Daily lunches and snacks • Onsite gym access • Regular team events and offsites • Impact on product and company success • Growth opportunities with support from experienced team and investors • Culture valuing innovation, ownership, accountability, and fun

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