Principal Technical Consultant

🕒 Outubro 29

⚔️ Virginia – Remoto

⚔️ Virginia – Remote

💵 $165.500 - $289.600 / ano

⏰ Tempo Integral

🔴 Especialista

💼 Consultor

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ServiceNow

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2004

🏢 Corporativo

☁️ SaaS

🤖 Inteligência Artificial

💰 Post-IPO Equity em 2022-12

Enterprise • SaaS • Artificial Intelligence

O ServiceNow é uma plataforma que oferece soluções com inteligência artificial e automação para empresas, visando aumentar a produtividade e otimizar fluxos de trabalho. Seus agentes de IA são projetados para aprender, raciocinar, tomar decisões e agir de forma autônoma para transformar processos de negócios em diversos domínios, como TI, RH, atendimento ao cliente e desenvolvimento de aplicativos. A plataforma permite que as organizações integrem dados de diversas fontes, facilitando a transformação dos negócios e a eficiência operacional. Reconhecida por sua liderança em gestão de serviços de TI com IA e confiada por uma parte significativa das empresas da Fortune 500, a ServiceNow colabora com outros líderes globais como Microsoft e AWS para trazer capacidades avançadas de IA e modernizar operações de negócios.

Descrição

• Consult with customers and configure ServiceNow integrations using configuration best practices • Design and implement integrations between ServiceNow and third-party software platforms, programs, and applications • Resolve integration errors, provide support, and develop procedures for complex system overlaps • Deliver transformative integration architectures supporting AI solutions on the ServiceNow platform • Leverage or critically evaluate AI integration into work processes, decision-making, and problem-solving • Devise integration development plans and strategies and formulate systems-integration architectures • Implement ServiceNow AI offerings including Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, and Generative AI • Develop solutions based on user requirements gathered in workshops • Coordinate with other developers to ensure integrations and platform functionality support overall projects • Ensure organizational adherence to integration-process best practices • Act as a subject matter expert resolving complex user issues related to integrations and AI solutions • Check and correct conflicts in data configurations and overlaps • Analyze and improve instance configuration and setup for future customer needs • Identify, debug, and advise on system errors and architecture issues • Act as a technical lead on engagements and mentor/develop talent

🎯 Requisitos

• Active Security Clearance Required • At least 8 years of configuration/development experience for complex, highly capable integration technologies • Demonstrated ability to influence and consult in complex and varied customer environments • Maintain at least 2 ServiceNow mainline CIS certifications • Maintain ServiceNow Certified Application Developer (CAD) certification • Experience acting as a technical lead on engagements • Experience architecting system integrations and creating complex high-level architecture diagrams • Extensive experience with integration technologies including REST/SOAP, middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR, Remote Tables, and Remote Process • Experience working with SaaS technologies • Understanding of AI Models, Deep Learning Models, and Large Language Models, with a focus on Generative AI • Experience with ServiceNow Predictive/Task Intelligence, AI Search, and Virtual Agent highly valued • Experience developing on ServiceNow platform capabilities • Experience with data management, database design, and database concepts • Knowledge and experience with LDAP, VPN, SSL, SAML/SSO, and enterprise technologies • Connect chat, agent chat, and virtual agent configuration and design experience • Encryption understanding and core design principles • Understanding and/or development experience with MID Servers, Notify, and Orchestration • Strong JavaScript skills with practical experience • Experience with Self Hosted implementations and/or Domain Separation is a plus • Strong interpersonal skills and customer-centric attitude • Ability to operate within a culturally diverse environment • Proven team builder with ability to mentor and develop talent • Analytical and problem-solving abilities • Keen eye for detail and ability to spot and fix errors in complex code • Ability to perform tasks independently • Good presentation and report-writing skills • Up to 30% travel annually

🏖️ Benefícios

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs • Flexible or remote work persona • Up to 30% travel annually

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