Senior Principal Security, Risk, OT Solution Architect

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🕒 Outubro 29

🌽 Illinois – Remoto

🌽 Illinois – Remote

💵 $173.200 - $303.100 / ano

⏰ Tempo Integral

🟠 Sênior

💻 Engenheiro de Soluções

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ServiceNow

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 2004

🏢 Corporativo

☁️ SaaS

🤖 Inteligência Artificial

💰 Post-IPO Equity em 2022-12

Enterprise • SaaS • Artificial Intelligence

O ServiceNow é uma plataforma que oferece soluções com inteligência artificial e automação para empresas, visando aumentar a produtividade e otimizar fluxos de trabalho. Seus agentes de IA são projetados para aprender, raciocinar, tomar decisões e agir de forma autônoma para transformar processos de negócios em diversos domínios, como TI, RH, atendimento ao cliente e desenvolvimento de aplicativos. A plataforma permite que as organizações integrem dados de diversas fontes, facilitando a transformação dos negócios e a eficiência operacional. Reconhecida por sua liderança em gestão de serviços de TI com IA e confiada por uma parte significativa das empresas da Fortune 500, a ServiceNow colabora com outros líderes globais como Microsoft e AWS para trazer capacidades avançadas de IA e modernizar operações de negócios.

Descrição

• Consult with customers on implementing ServiceNow Risk, Security, and Operations Technology Management solutions • Solve relevant customer challenges and support sales cycles • Engage directly with customers and partners and advocate for customer needs within ServiceNow • Lead pre-sales activities, including sales presentations, solutioning and scoping workshops, SOW documentation, project scope definition, and engagement sizing • Lead engagement project teams focused on customer outcomes and interconnectivity between Workflow applications and customer technology landscapes • Advise customers on governance leading practices • Interact with senior leadership, including CXOs, on implementation roadmaps and change management • Interact with Platform Architect teams to identify proactive platform risks in customer environments • Serve as practice director on marquee accounts, leading delivery teams and ensuring adherence to delivery standards • Design and deliver ServiceNow OTM solutions aligned with technical standards and leading practices • Build relationships with Security, Risk, and OTM product owners and stakeholders • Lead office hours, presentations, webinars, and learning events for delivery stakeholders • Promote continuous improvement of delivery and engagement materials • Enable and mentor ServiceNow delivery teams and partner ecosystem members • Create documentation and service offerings to promote services • Work across Risk and Security areas to maintain utilization KPIs • Travel up to 20% annually based on customer needs and internal meetings

🎯 Requisitos

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving • Industry domain experience in Security, Risk, and Operational Technology (OT) • Industry domain expertise in ITOM ServiceNow modules, including event management, Discovery, CMDB, and Service Graph Connectors • Familiarity with risk and security regulatory guidelines and industry standards such as FFIEC, SEC, OCC, FDNY, and SOX • Familiarity with Purdue Model and ISA-95/IEC 62443 segmentation concepts • Familiarity with virtualization and hypervisors, including VMware ESXi, Hyper-V, and KVM • Familiarity with ICS/OT protocols, including Modbus, DNP3, IEC 60870-5-104, OPC UA/DA, Profinet, EtherNet/IP, Siemens S7, and BACnet • Working knowledge of NERC CIP, NIST CSF, ISA/IEC 62443, C2M2, or industry-specific frameworks • Understanding of security zoning, segmentation, and zero-trust concepts in OT • Working knowledge of configuring network data feeds, including mirror ports, taps, and ERSPAN, and validating data visibility • 12+ years of experience as part of a professional services organization; or equivalent education/experience • Controls engineering or OT network security background a plus • Experience driving complex issues through analysis and resolution • Experience working collaboratively • Vast and varied experience across leading technology software platforms • Demonstrated ability to influence and consult senior leaders while providing thought leadership to sponsors and stakeholders • Ability to interact with technical and non-technical customers, attain technical and business requirements, analyze information, and design comprehensive solutions • Ability to develop visually rich and professional conceptual design documents • Experience conducting solution presentations and obtaining customer acceptance of solution design • Strong capabilities in forging trust and engaging remote or in-person audiences • Ability to communicate complex business and technical concepts using visualization and modeling aids • Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams • Passion for continually studying new technologies and functionality • Certified Technical Architect required or must be achieved within the first 365 days • Ability to acquire and maintain relevant ServiceNow certifications, including CSA, CAD, CIS, CMDB Fundamentals USEM (VR), SIR, and IRM certifications within the first 90 days

🏖️ Benefícios

• Equity (when applicable) • Variable/incentive compensation • Health plans • Flexible spending accounts • 401(k) Plan with company match • ESPP • Matching donations • Flexible time away plan • Family leave programs • Up to 20% travel annually

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