Director, Success Engineer – Strategic

🕒 Maio 30

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $218.300 - $327.500 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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ServiceTitan

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200.000.000 Series G em 2021-06

SaaS • B2B • Marketplace

ServiceTitan é uma plataforma de software abrangente projetada para a indústria de serviços, oferecendo soluções para melhorar a produtividade e a rentabilidade das empresas. Apresenta uma variedade de recursos, incluindo despacho, agendamento, marketing, relatórios e ferramentas de experiência do cliente, adaptadas para áreas como encanamento, HVAC, serviços elétricos e mais. A ServiceTitan busca capacitar as empresas ao otimizar operações, melhorar o fluxo de caixa e oferecer experiências superiores aos clientes através de uma plataforma tudo-em-um. O software inclui análises de dados em tempo real, opções de financiamento e capacidades móveis para apoiar as necessidades operacionais dos empreiteiros e aumentar suas fontes de receita. Ao consolidar múltiplas funções de negócios em uma única plataforma, a ServiceTitan visa ajudar os empreiteiros a crescer de forma rentável e eficiente.

Descrição

• Build the team by hiring, developing, and retaining a high-performing team of Success Engineers • Define career paths and technical competency frameworks • Coach on technical advisory and translating product capability into business outcomes • Operationalize across adoption, utilization, health monitoring, technical churn intervention, and expansion enablement • Feature utilization tracking, configuration quality, proactive health monitoring, risk identification • Partner with Sales & CS to identify expansion opportunities • Deliver tailored demos showcasing advanced platform capabilities • Develop ROI narratives and technical business cases for expansion initiatives • Establish best practices for customer discovery, technical workshops, and solution design • Own the team's Internal Communication muscle • Build technical churn risk motion • Serve as the executive technical sponsor for top-tier strategic customers • Drive cross-functional influence with Product, Engineering, and Support & Services leadership • Establish the data and tooling foundation for the team • Scope and orchestrate advisory engagements, M&A integration support, and multi-tenant rollouts • Travel ~30% of the time for customer onsites and field engagement with strategic accounts

🎯 Requisitos

• 10+ years in customer-facing technical roles (Technical Account Management, Customer Success Engineering, Solutions Engineering, Professional Services, Consulting) • 6+ years in people leadership, ideally in enterprise SaaS • Proven experience building or scaling a high-performing post-sales technical team supporting strategic, multi-location, or enterprise customers • Deep understanding of enterprise software implementations, integrations, and operational realities of running a business on a platform — including APIs, configuration at scale, and multi-tenant architectures • A track record of partnering with commercial leaders (Sales, Account Management, CS) to deliver joint outcomes on retention and expansion • Strong executive presence with the ability to engage C-suite stakeholders • Experience using product usage data, health signals, and adoption analytics to drive team prioritization • Demonstrated ability to influence Product and Engineering roadmaps through structured voice-of-customer signal • High comfort with ambiguity and change • Excellent communication and storytelling skills

🏖️ Benefícios

• Flexible time off with ample learning and development opportunities • Comprehensive onboarding program • Leadership training for Titans at all levels • Bonusly • Peer-nominated awards • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents) • FSA and HSA • 401k match • Telehealth options including memberships to One Medical • Parental leave and support • Up to $20k in fertility services (i.e. IUI and IVF) • Surrogacy and adoption reimbursement • On demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools