Senior Integration Engineer

🕒 Junho 26

🏄 California, Connecticut, +7 estados a mais – Remoto

🏄 California – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $122.200 - $183.400 / ano

⏰ Tempo Integral

🟠 Sênior

💻 Engenheiro de Soluções

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ServiceTitan

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2012

💼 Consultoria

📦 Logística

📣 Marketing

💰 $200.000.000 Series G em 2021-06

Consulting • Logistics • Marketing

ServiceTitan é uma plataforma de software abrangente projetada para a indústria de serviços, oferecendo soluções para melhorar a produtividade e a rentabilidade das empresas. Apresenta uma variedade de recursos, incluindo despacho, agendamento, marketing, relatórios e ferramentas de experiência do cliente, adaptadas para áreas como encanamento, HVAC, serviços elétricos e mais. A ServiceTitan busca capacitar as empresas ao otimizar operações, melhorar o fluxo de caixa e oferecer experiências superiores aos clientes através de uma plataforma tudo-em-um. O software inclui análises de dados em tempo real, opções de financiamento e capacidades móveis para apoiar as necessidades operacionais dos empreiteiros e aumentar suas fontes de receita. Ao consolidar múltiplas funções de negócios em uma única plataforma, a ServiceTitan visa ajudar os empreiteiros a crescer de forma rentável e eficiente.

Descrição

• Lead the research, design, development, testing, and delivery of new integrations between ServiceTitan, Workday, Salesforce, ERP systems, and third-party applications using Workato as the primary integration platform. • Create technical design specifications, perform unit and system integration testing, and deploy and support all integrations end-to-end. • Understand business problems and build efficient, scalable solutions using Workato recipes, connectors, and callable recipes, supplemented by MuleSoft APIs and flows where appropriate. • Design and develop RESTful and SOAP-based API integrations, webhooks, event-driven architectures, and batch data processing workflows. • Build custom Workato connectors and actions using the Workato SDK when out-of-the-box connectors do not meet requirements. • Develop and maintain MuleSoft Anypoint APIs, flows, and DataWeave transformations for complex integration scenarios. • Collaborate with stakeholders to assess and document requirements, review designs, and define functional specifications. • Manage integration analysis, configuration, and deployment across development, staging, and production environments. • Lead integration projects with third-party vendors from discovery through design, development, testing, and implementation. • Proactively monitor inbound and outbound data integrations, system health, job execution, error rates, alerts, and notifications across Workato and MuleSoft environments. • Build and maintain robust error handling, retry logic, and alerting mechanisms within integration recipes and flows. • Participate in platform upgrades and release reviews for Workato and MuleSoft, identifying impact and enhancement opportunities associated with new features and connector updates. • Monitor, track, and resolve enterprise integration support tickets; collaborate with functional leads on escalated issues. • Create detailed integration specifications, field mappings, data transformation logic, and API documentation to support the full integration deployment lifecycle. • Research integration failures, perform root cause analyses, and report findings and remediation plans to management and business stakeholders. • Collaborate with functional leads, analysts, and system administrators on system operations, security, business processes, and how they relate to integrations. • Assume additional responsibilities as required. • Serve as the subject matter expert on the Workato and MuleSoft integration landscape, including recipe/flow patterns, connector capabilities, and platform best practices. • Maintain current knowledge of Workato and MuleSoft products, iPaaS industry trends, and agile methodology best practices. • Stay current with platform releases, new connectors, and features; evaluate their potential impact on existing integrations and recommend adoption strategies. • Be a strong contributor to the integration platform vision and drive team planning and architectural decisions. • Work with business stakeholders to identify problem areas, assess integration complexity, and determine overall project impact. • Develop and maintain the end-to-end enterprise integration strategy, including middleware selection, data flow governance, and API management. • Partner with business stakeholders and engineering team members to align on objectives and delivery programs. • Help manage timelines and deliverables within large, multi-month integration projects. • Understand data flows and system dependencies between internal systems (ServiceTitan, Workday, Salesforce, ERP), driving alignment with system owners. • Be an active participant in enterprise architecture discussions and integration governance forums. • Design and implement data reconciliation processes to ensure integrity across integrated systems. • Produce and review audit reports to assess integration performance, error handling effectiveness, and data quality. • Build dashboards and monitoring views within Workato and MuleSoft to provide real-time visibility into integration health. • Maintain and enhance reporting frameworks to support operational excellence and SLA compliance. • Translate business requirements into integration-driven reporting solutions and analytics. • Design and implement integration workflows that leverage AI/ML APIs (e.g., OpenAI, Anthropic Claude, Google Vertex AI) to automate data enrichment, classification, and decision-making within business processes. • Build intelligent document processing pipelines using AI services for extraction, summarization, and validation of unstructured data flowing through integration workflows. • Integrate natural language processing and generative AI capabilities into Workato recipes and MuleSoft flows to enable smart routing, automated responses, and content generation. • Collaborate with data science and engineering teams to operationalize ML models by embedding model inference calls into production integration pipelines. • Evaluate and adopt AI-powered features within Workato (e.g., Workato Autopilot) and MuleSoft to accelerate recipe development, improve error resolution, and optimize integration performance. • Stay current with emerging AI/ML APIs, SDKs, and platform capabilities relevant to enterprise integration and automation.

🎯 Requisitos

• 5+ years of hands-on experience designing, developing, and supporting enterprise integrations using iPaaS platforms (Workato required; MuleSoft strongly preferred). • Strong experience building Workato recipes, managing workspaces, and using Workato SDK to build custom connectors. • Experience with MuleSoft Anypoint Platform, including Mule flows, DataWeave, API Manager, and Anypoint Studio. • Deep knowledge of REST and SOAP APIs, JSON, XML, XSLT, OAuth, and common authentication patterns. • Experience integrating with enterprise systems such as ServiceTitan, Workday (HCM, Finance, Payroll), Salesforce, and ERP platforms. • Strong working knowledge of SQL and database concepts for data mapping, transformation, and reconciliation. • Experience with CI/CD pipelines, version control (Git), and deployment automation for integration assets. • Strong understanding of integration design patterns (pub/sub, request/reply, batch, event-driven) and middleware architecture. • Knowledge of all phases of the system development lifecycle, including production support. • Strong analytical skills, problem-solving, and troubleshooting abilities. • Excellent written and verbal communication with a focus on technical documentation and cross-team collaboration. • Ability to work independently as well as in a team environment. • Highly organized with the ability to multi-task and prioritize effectively while demonstrating a sense of urgency. • Experience integrating AI/ML APIs (e.g., OpenAI, Anthropic, Google AI) into enterprise workflows for tasks such as data extraction, classification, or content generation.

🏖️ Benefícios

• Flexible time off with ample learning and development opportunities to continue growing your career. • Comprehensive onboarding program. • Leadership training for Titans at all levels. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents). • FSA and HSA. • 401k match. • Telehealth options including memberships to One Medical. • Parental leave and support. • Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement. • On demand maternity support through Maven Maternity. • Free breast milk shipping through Maven Milk. • Pet insurance. • Legal advisory services. • Financial planning tools.