Solutions Architect

🕒 Maio 12

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $78.400 - $104.900 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

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ServiceTitan

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2012

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $200.000.000 Series G em 2021-06

SaaS • B2B • Marketplace

ServiceTitan é uma plataforma de software abrangente projetada para a indústria de serviços, oferecendo soluções para melhorar a produtividade e a rentabilidade das empresas. Apresenta uma variedade de recursos, incluindo despacho, agendamento, marketing, relatórios e ferramentas de experiência do cliente, adaptadas para áreas como encanamento, HVAC, serviços elétricos e mais. A ServiceTitan busca capacitar as empresas ao otimizar operações, melhorar o fluxo de caixa e oferecer experiências superiores aos clientes através de uma plataforma tudo-em-um. O software inclui análises de dados em tempo real, opções de financiamento e capacidades móveis para apoiar as necessidades operacionais dos empreiteiros e aumentar suas fontes de receita. Ao consolidar múltiplas funções de negócios em uma única plataforma, a ServiceTitan visa ajudar os empreiteiros a crescer de forma rentável e eficiente.

Descrição

• Design end-to-end ServiceTitan solutions aligned to customer business goals, operational maturity, and trade best practices • Translate customer workflows into scalable configurations across: Business Units, Job Types, Campaigns, Pricebooks, Memberships, Dispatch, Reporting, and Integrations • Act as the subject-matter expert on ServiceTitan platform capabilities, limitations, and roadmap-aligned solutions • Evaluate and design integrations with third-party systems (e.g., accounting, payroll, CRM, marketing, BI tools) • Lead technical discovery and architecture discussions with executive, operational, and technical stakeholders • Partner with Implementation and Customer Success teams during onboarding, optimization, and expansion phases • Create and maintain solution documentation, diagrams, and decision logs.

🎯 Requisitos

• 5+ years of experience in: Solutions Architecture, Technical Consulting, Systems Design, or Implementation roles • Experience designing and supporting SaaS platforms with complex business logic • Strong understanding of service-based or field service businesses (HVAC, Plumbing, Electrical, Roofing, or similar) • Proven ability to translate business needs into technical solutions • Excellent communication skills with both technical and non-technical stakeholders. • Hands-on experience with ServiceTitan (implementation, configuration, or administration) • Experience with: ERP / FSM systems • API-based integrations • Accounting systems (QuickBooks, Sage, NetSuite) • Background in customer success, professional services, or enterprise SaaS • Familiarity with data modeling, reporting, and analytics concepts.

🏖️ Benefícios

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. • Great work is rewarded through Bonusly, peer-nominated awards, and more. • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical. • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.