Project Coordinator

Vaga não está no LinkedIn

🕒 Maio 27

☕ Washington – Remoto

☕ Washington – Remote

💵 $60.000 - $80.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👷‍♀️ Gerente de Projetos

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Shield

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2024

🤝 B2B

🤖 Inteligência Artificial

🏢 Corporativo

B2B • Artificial Intelligence • Enterprise

A Shield é uma parceira e investidora habilitada por tecnologia que ajuda os provedores de serviços gerenciados (MSPs) a escalarem, combinando capital paciente, expertise operacional e engenharia de IA aplicada. A empresa fornece engenheiros alocados, suporte operacional (RH, finanças, recrutamento), desenvolvimento de pessoas e orientação estratégica para fusões e aquisições, enquanto preserva a liderança e cultura locais. Com o apoio da ZBS Partners e Thrive Holdings, a Shield foca em parcerias de longo prazo, amigáveis aos fundadores, para acelerar o crescimento e implementar soluções orientadas por IA.

Descrição

• Manage all aspects of customer installations and telecommunications projects from contract through customer acceptance • Maintain project timelines, customer commitments, and installation milestones while coordinating updates between carriers, vendors, IT teams, and internal stakeholders • Review customer communications and respond promptly and professionally throughout the day • Navigate multiple carrier portals to monitor order progress, provisioning updates, and installation timelines • Lead weekly customer status calls for multi-location projects and provide organized post call summaries including action items and next steps • Maintain detailed Excel workbooks tracking customer locations, implementation progress, timelines, and outstanding items • Collaborate cross functionally with provisioning teams, NOC teams, sales teams, and pre-sales operations throughout the implementation process • Support incoming calls through a shared support queue during business hours and participate in after-hours support rotation with the broader team • Document customer communications, updates, and follow up activities within internal systems • Support customer escalations professionally and proactively while helping drive timely resolution • Represent Threshold Communications in a professional, knowledgeable, and customer-centric manner at all times

🎯 Requisitos

• Previous telecommunications industry experience strongly preferred, though candidates with strong project management experience may also be considered • Exceptional organizational skills and attention to detail • Strong written and verbal communication skills • Ability to manage multiple priorities in a fast moving environment • Comfortable working across Slack, Microsoft Teams, email, Excel, and multiple web based carrier platforms • Ability to work independently while also collaborating effectively across teams • Strong customer service mindset with the ability to communicate professionally across all levels of an organization • Proficiency within Microsoft Office Suite, particularly Excel