Implementation Project Manager – WMS, TMS

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🕒 Outubro 9

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $95.000 - $115.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👷‍♀️ Gerente de Projetos

🦅 Patrocina Visto H1B

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of ShipHawk

ShipHawk

51 - 200 funcionários

📦 Logística

💼 Consultoria

🛍️ Comércio Eletrônico

💰 Debt Financing em 2021-11

Logistics • Consulting • eCommerce

A ShipHawk é uma empresa que se especializa em fornecer sistemas avançados de gestão de armazéns (WMS) e soluções de software de envio. Eles oferecem uma gama de funcionalidades, incluindo recebimento, armazenagem, cross-docking, otimização de coleta, contagem cíclica e integrações com os principais sistemas ERP, como NetSuite, Acumatica, Infor, Microsoft Dynamics, Sage e SAP. As soluções da ShipHawk visam otimizar os processos de embalagem e envio para comércio eletrônico, permitindo que as empresas alcancem a otimização de tarifas de envio e análises de dados de envio. Suas robustas APIs e integrações ajudam a automatizar processos de cumprimento de pedidos, melhorar a precisão do inventário e aumentar a eficiência das operações de armazém. O software da ShipHawk é projetado para crescer com as empresas, fornecendo ferramentas que normalmente são acessíveis apenas a grandes empresas, ajudando-as a transformar o envio em uma vantagem estratégica.

Descrição

• Own and manage multiple concurrent WMS and TMS implementation projects from kickoff through successful go-live • Develop and maintain detailed project plans, timelines, milestones, and deliverables • Proactively manage dependencies, identify risks, and remove roadblocks • Ensure implementations are delivered on time, within scope, and aligned with customer expectations • Serve as the primary point of contact for customers throughout implementation • Lead kickoff meetings, status updates, and project discussions • Provide proactive communication on project progress, timelines, risks, and deliverables • Set expectations and build trusted relationships with customer stakeholders • Identify and escalate challenges early • Maintain project documentation, task tracking, and status reports • Coordinate internal and external stakeholders and drive accountability • Develop contingency plans and balance competing priorities across multiple projects • Collaborate with Implementation Engineers, Product, and internal teams • Perform or coordinate system configuration, data setup, integrations, testing, and validation • Develop understanding of ShipHawk's WMS and TMS solutions and customer operations • Help troubleshoot implementation challenges by coordinating technical resources • Ensure customer readiness for go-live • Improve implementation processes, documentation, and customer experiences • Share best practices and lessons learned • Contribute to scalable implementation methodologies

🎯 Requisitos

• 3+ years of experience in SaaS implementation, technical project management, or customer-facing software delivery • Proven experience managing multiple complex customer implementation projects simultaneously • Strong project management skills, including planning, prioritization, risk management, and stakeholder coordination • Excellent written and verbal communication skills, with confidence leading customer-facing meetings • Ability to collaborate effectively with technical and nontechnical stakeholders • Strong organizational skills and attention to detail, with a track record of meeting deadlines and driving projects to completion • Comfortable working with technical concepts, software configurations, data workflows, and integrations • Self-starter mentality with a high level of accountability, initiative, and ownership • Ability to adapt quickly, solve problems independently, and thrive in a fast-paced, deadline-driven environment • Experience implementing Warehouse Management Systems (WMS), Transportation Management Systems (TMS), ERP platforms, or other supply chain technology preferred • Understanding of warehouse operations, order fulfillment, inventory management, shipping, or logistics workflows preferred • Experience with APIs, EDI, system integrations, or data migration processes preferred • Familiarity with Asana, Jira, Monday.com, or similar project management platforms preferred • Experience in a high-growth B2B SaaS environment preferred • PMP, CSM, or other relevant project management certifications preferred

🏖️ Benefícios

• Collaborative team environment • Opportunity to make a direct impact on warehouse and shipping operations • Opportunity to solve meaningful operational challenges • Equal opportunity workplace • Reasonable accommodations throughout the hiring process and employment

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