Director, Client Strategy – SMB

🕒 Outubro 31

🗽 New York – Remoto

🗽 New York – Remote

💵 $150.000 - $175.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

👻 Score fantasma 14%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 12 dias.
• As vagas desta empresa costumam ser preenchidas em 34 dias.

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ShopMy

SiteLinkedInTodas as Vagas

51 - 200 funcionários

📣 Marketing

🛍️ Comércio Eletrônico

☁️ SaaS

Marketing • eCommerce • SaaS

A ShopMy é uma plataforma líder para criadores monetizarem sua influência através da promoção de produtos nas redes sociais. Ela proporciona uma experiência de compra simplificada para o público por meio de vitrines digitais personalizadas. Com recursos como links de afiliados aprimorados e parcerias com marcas, os criadores podem construir relações lucrativas com mais de 47. 000 marcas. Para as marcas, a ShopMy oferece acesso a uma vasta rede de criadores de elite, permitindo uma interação simplificada e acompanhamento de desempenho. A plataforma é projetada para desbloquear oportunidades de crescimento e redefinir colaborações entre criadores e marcas no espaço digital.

Descrição

• Build the Client Strategy SMB pod from zero to one, defining the service model, ways of working, KPIs, and team structure • Design and run one-to-many programs including webinars, CRM and lifecycle campaigns, in-product education, and scaled onboarding • Partner with Product, Marketing, and Support to deliver client outcomes • Establish customer education through learning paths, an LMS, self-serve content, and operating cadence • Drive retention and upgrade performance from entry-level packages through product adoption, spend, and package upgrades • Coach and develop the team through feedback, growth opportunities, onboarding, and talent development • Host or produce webinars and scaled client-facing programming • Translate SMB needs into Product roadmap priorities focused on self-serve solutions • Embed AI-driven workflows and help shape AI deployment across Client Strategy • Align SMB strategy with company priorities and drive cross-functional buy-in

🎯 Requisitos

• 8–10+ years of experience in customer success, account management, or customer operations, with meaningful time spent in the SMB segment • Direct experience standing up a one-to-many, scaled, or digital service model • Proven ownership of scaled retention programs, including webinars, CRM/lifecycle campaigns, customer education, or LMS build-outs • Earlier-career background as an account manager or CSM • Strong leadership skills and proven experience managing and mentoring a team • Systems thinking and operational rigor, including tooling, process design, and measurement • Ability to partner with Product to shape self-serve and automated solutions • Bachelor's degree required • NYC-based is a plus, but not required • Must complete employment authorization verification through E-Verify/Form I-9 upon hire

🏖️ Benefícios

• Equity in ShopMy; all roles receive equity • Employees can build and grow their own ShopMy page • 401(k) with 3% employer contribution, fully vested • Medical, dental, and vision benefits, including a 100% employer-paid medical option and dependent coverage • Virtual mental health support, urgent care, and primary care visits at no cost for employees and dependents • Flexible PTO, including birthday off • 13 company holidays • 14 weeks of paid parental leave • Remote-first culture with an NYC HQ • Workplace and wellness stipends for wellness, home office needs, and Wellhub membership • 100% employer-paid disability and life insurance • Health Care FSA/HSA • Annual company offsite • Quarterly team co-locations

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