Product Specialist

🕒 Junho 26

🗽 New York – Remoto

🗽 New York – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🪄 Especialista de Produto

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Siena AI

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🤖 Inteligência Artificial

🛍️ Comércio Eletrônico

☁️ SaaS

Artificial Intelligence • eCommerce • SaaS

A Siena AI é uma plataforma avançada e autônoma de atendimento ao cliente, projetada para o comércio, que integra a empatia humana à AI para elevar a experiência do cliente. Ao lidar com mais de 80% das interações diárias com clientes, a Siena AI ajuda as empresas a tornar o suporte mais eficiente enquanto mantém uma voz de marca consistente e empática em múltiplos canais. A Siena oferece gestão omnichannel em tempo real e aproveita modelos de AI poderosos para raciocínio cognitivo e suporte multilíngue, transformando o atendimento ao cliente em uma função estrategicamente automatizada e orientada à geração de receita. A plataforma conta com diversas integrações, permitindo uma implantação sem fricções nas ferramentas modernas de comércio e nos canais de comunicação, elevando a satisfação e o engajamento dos clientes.

Descrição

• Own a defined Siena product surface and become its resident expert • Learn the platform cold: how the agents behave, how they work together, prompt engineering, config, deployment • Diagnose agent behavior with authority: product, config, or customer setup • Run the feedback loop to the PM: turn the patterns you see across customers into clear, prioritized signal that shapes the roadmap • Own enablement: the docs, guides, and live-chat material that sit between too-technical and too-marketing • Run webinars and demos, support sales, and do the market research the team needs • Work the support queue on your surface, not as overflow, but as your direct line to how the product behaves

🎯 Requisitos

• Product-minded above all: you go outside your job description to champion change and influence what gets built • You've taken themes across tickets or customer feedback and used them to push product or roadmap direction • Genuinely curious about how things work under the hood, happy to roll up your sleeves. You don't see a support queue as beneath you • A clear communicator who moves between technical and non-technical people without losing either • AI-native: you use AI tools to do real work at scale, and you reach for new ones without being asked • You want into product, fast and deep • Based in EMEA or North America for strong timezone crossover with the team • Bonus points if you've worked in e-commerce or DTC brands, social media or community management, or done hands-on CX at scale • Nice to have, not required: hands-on with APIs, Shopify themes, prompt engineering, or user research

🏖️ Benefícios

• Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox. • Work that ships and matters. What you build reaches real consumer brands fast. • A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in. • A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one. • Great salary plus equity or stock grants. Own a piece of what you build. • Learning budget. If you are growing, so are we. • AI-fluency by default. Few places will push your work with production AI further or faster.