Senior Manager, Professional Services

🕒 Ontem

🇨🇴 Colômbia – Remoto

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

👻 Score fantasma 10%

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Simetrik

SiteLinkedInTodas as Vagas

201 - 500 funcionários

☁️ SaaS

💸 Finanças

💳 Fintech

💰 $55.000.000 Series B em 2024-02

SaaS • Finance • Fintech

Simetrik é uma empresa que oferece uma plataforma SaaS focada em simplificar, escalar e automatizar o controle financeiro das empresas. Usando tecnologias de No Code e AI, a Simetrik capacita as equipes financeiras a automatizar processos como conciliações e gestão de contas, reduzindo o risco financeiro e aumentando a eficiência. Com sistemas robustos, escaláveis e flexíveis, apoiados por Big Data e AI, a plataforma permite centralizar informações de diversas fontes, fornecendo insights em tempo real e decisões orientadas por dados. As soluções da Simetrik são especialmente valiosas para setores com alto volume de transações e necessidade de inovação rápida, como bancos, neobanks, varejo e e-commerce. Com uma abordagem tecnológica integrada e segura, a Simetrik permite que as empresas otimizem a gestão financeira e foquem no crescimento estratégico.

Descrição

• Lead, coach, and develop a high-performing Professional Services team across NOLA • Set direction, raise standards, and strengthen consultative thinking, process analysis, structured problem solving, and customer management • Maintain strategic proximity to key accounts and delivery teams, stepping in when senior expertise can improve outcomes • Develop distributed leadership across project managers and senior team members • Act as a senior advisor to enterprise customers on complex operational and financial processes • Connect business challenges, processes, risks, controls, data, and technology into scalable solutions • Redesign processes, improve operating models, and create measurable business value • Participate in key workshops, executive conversations, escalations, and solution discussions • Own the regional implementation portfolio and ensure predictable, high-quality, on-time delivery • Anticipate risks, dependencies, scope gaps, and readiness issues • Use data, AI-enabled analysis, KPIs, and portfolio insights to improve forecasting, prioritization, and customer outcomes • Partner with Sales, Customer Success, Product, Solutions, and Integrations • Improve methodologies, operating models, reusable assets, playbooks, standards, and knowledge management • Embed AI and automation into Professional Services workflows • Manage regional capacity, staffing, productivity, forecasting, services economics, and resource allocation • Contribute to margin health and financial sustainability

🎯 Requisitos

• 8–10+ years of experience in management consulting, Professional Services, business/process transformation, operations, or similar customer-facing leadership roles • Experience in management consulting, process advisory, internal controls, risk, or process auditing • Strong experience with enterprise customers and complex transformation programs • Ability to analyze ambiguous problems, understand end-to-end processes, and translate them into actionable solutions • Hands-on experience in Operations, Finance Operations, Accounting Operations, Controllership, or similar functions is ideally valued • Strong executive presence and ability to engage senior stakeholders and C-level customers • Strategic leadership style with ability to move from executive-level conversations to detailed problem solving • Understanding of portfolio management, forecasting, capacity planning, and delivery metrics • AI-first and continuous improvement mindset • Experience applying AI, automation, or intelligent tooling to business processes, consulting workflows, delivery operations, or knowledge management is highly valued • Background in fintech, payments, financial operations, reconciliation, controls, or other data-intensive environments is highly valued • Fluent in English and Spanish; Portuguese is a plus

🏖️ Benefícios

• AI and automation embedded into Professional Services workflows to reduce manual effort, accelerate analysis and execution, and improve consistency at scale • Continuous improvement and scalable operating models • Opportunity to work alongside leading players in payments, banking, and fintech • Fast-evolving, innovation-driven work environment

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