Merchant Success Manager

Vaga não está no LinkedIn

🕒 Dezembro 23, 2025

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Skio

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2020

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

Skio é uma plataforma de gerenciamento de assinaturas que permite que empresas vendam e gerenciem assinaturas de maneira fácil, com foco em interfaces amigáveis e análises abrangentes. Confiada por marcas como Liquid I. V. , Bulletproof, Milk Bar e Unilever, a Skio ajuda as empresas a aumentar a receita e reduzir problemas de atendimento ao cliente com sua interface limpa e de fácil compreensão, além de recursos inovadores como login sem senha e fluxos condicionais de cancelamento. A Skio é projetada para integração fácil com lojas Shopify e oferece uma transição suave de outros provedores de assinatura com seu serviço de onboarding de alta qualidade. É conhecida por sua equipe de engenharia responsiva e lançamento frequente de novos recursos para aprimorar a experiência de assinatura.

Descrição

• Own the financial health and strategic direction of a dedicated portfolio of Managed powerhouse brands. • Advise C-Suite, VP-level, leadership, and relevant stakeholders on best-in-class strategies for subscription funnels, loyalty, and churn mitigation. • Serve as the strategic voice of the Managed merchant internally, working closely with Product and Engineering teams. • Act as the ultimate escalation point for complex strategic or technical hurdles, driving fast, comprehensive solutions. • Help merchants see how Skio fits into their entire tech stack to drive long-term success.

🎯 Requisitos

• 5–20 years of progressive experience in strategic Customer Success, Account Management, or Consulting within the Managed Shopify ecosystem. • Deep, current knowledge of the e-commerce subscription space and the technical nuances of the Shopify platform. • A history of managing portfolios with multi-million dollar ARR and a knack for consistently hitting (and exceeding) goals. • Exceptional ability to lead Executive Business Reviews (EBRs), turning complex data into clear, actionable, multi-year strategic plans. • High-level communication skills for high-stakes conversations with VP and C-Suite stakeholders. • A resourceful, "get it done" mindset necessary for thriving in a high-growth, technically focused company.

🏖️ Benefícios

• Make a Massive Impact: You’ll be working with the world’s top e-commerce brands, shaping the future of how millions of people subscribe and save. • Work with the Best: We’re a passionate, driven group building the most innovative product in the space. You’ll have a direct line to our Product and Engineering teams to help build what merchants actually want. • Live our Values: We’re all about being Merchant Obsessed, Simplicity First, Praising Change, Radical Ownership, and Assuming Positive Intent. • Remote-First Culture: Do world-class work from wherever you are. No commute, no borders—just high-impact results.