Drone Platform Integration, Network Support Engineer

🕒 Julho 16

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $103.000 - $145.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

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Skydio

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2014

🎖️ Defesa

🏭 Manufatura

📦 Logística

💰 $170.000.000 Series E - Skydio em 2024-11

Defense • Manufacturing • Logistics

A Skydio é um fabricante de sistemas de drones autônomos que combina inteligência artificial avançada a bordo, sensores e software em nuvem para automatizar voos para missões de inspeção, segurança, segurança pública e mapeamento. Sua família de produtos (incluindo o X10, X10D, R10, estações de acoplamento e software como Skydio Autonomy e DFR Command) é projetada para rápida conscientização situacional, inspeções automatizadas, segurança de locais e implantações de Drone como Primeira Resposta para clientes governamentais, utilitários e empresariais. A Skydio oferece hardware, software e serviços integrados para viabilizar operações mais seguras, rápidas e autônomas em ambientes desafiadores.

Descrição

• Quickly identify flight-related communication and data flow breakdown root causes and make mitigation recommendations to customers who often have high uptime/drone flight reliability needs. • Owning post-deployment private Cloud configuration and operational troubleshooting for entities requiring high levels of operational privacy. • Accelerated issue resolution by assisting Technical Support team members to quickly triage and root cause Cloud–Cloud integration, desktop performance, and data flow issues. • Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help. • Reduce the number of communications and integration escalations into engineering groups by developing effective triage and resolution techniques. • Proactively participate with both internal support leaders and cross-function Eng and Product teams in building support processes that improve and enhance customer experience. • Troubleshoot UAS Command and Control (C2) and Cloud networking issues using your knowledge of the Internet protocols, cellular modems and wireless point-to-point radios in everything from Enterprise to IoT infrastructure to help customers maximize the useful value of their UAS fleet.

🎯 Requisitos

• 4+ years experience configuring, troubleshooting and supporting enterprise-level public/private Cloud infrastructure including cellular/wireless/ethernet networks, platform services, and REST integration in both civilian and/or military settings. • State/local government and/or military UAS operations and flight experience is a plus. • Experience in public safety information systems used in Police and Fire dispatch centers, including software and hardware equipment and various mission-critical interfaces and applications is a plus. • Ability and willingness to occasionally work flexible hours and schedules, including after-hours and weekend support on rotation or as-needed basis. • Motivated self-starter with proven interpersonal and written communication skills. • Solid technical troubleshooting and problem-solving skills and escalation issue management. • Strong desire and ability to independently learn new skills and grow with Skydio and the rapidly evolving UAS remote operations landscape. • Experience working with Salesforce Service Cloud, Jira, and Palantir is a plus. • Experience with CLI and scripting languages such as Bash, PHP, Python and Linux operating systems is required. • Direct practical experience using AI and analytics tools like Claude, Coder, WindSurf, LLMs and Databricks to accelerate troubleshooting/root cause identification. • High sense of and ability to “own the problem” while collaborating with others. • Demonstrated experience in solving complex problems related to APIs, webhooks and third party integrations and diagnostic tools like Postman. • Hands-on experience with a variety of network diagnostic tools including OS functions, wireshark, and WiFi congestion analyzers. • Excellent ability to multi-task and track multiple independent concurrent projects and manage them to resolution in a timely manner. • Be able to travel up to 20% of the time.

🏖️ Benefícios

• Paid vacation time • Sick leave • Holiday pay • 401K savings plan • Group health insurance plans