Salesforce Functional Architect

🕒 Maio 11

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $127.539 - $170.805 / ano

⏰ Tempo Integral

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Smarsh

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2001

💸 Finanças

🏢 Corporativo

☁️ SaaS

💰 Private Equity Round em 2016-01

Finance • Enterprise • SaaS

A Smarsh é a líder global em dados e inteligência de comunicações, focada em conformidade com comunicações digitais e gestão de riscos em indústrias regulamentadas. Com mais de duas décadas de experiência, a Smarsh oferece soluções habilitadas por IA para desbloquear insights de negócios a partir de dados de comunicação em grande escala. Confiada por 95% das principais empresas financeiras e gerenciando bilhões de mensagens mensalmente, a Smarsh oferece serviços como captura de chat, arquivamento de e-mails e vigilância de riscos digitais. Suas plataformas são projetadas para atender às necessidades diversificadas e em evolução dos serviços financeiros, governo, saúde e outras indústrias, aumentando a produtividade e garantindo conformidade com os desafios de governança da comunicação digital.

Descrição

• Own functional architecture across: Sales Cloud, Service Cloud, Revenue Cloud (CPQ & Billing), Experience Cloud (as applicable) Design scalable, multi-cloud Salesforce solutions aligned to enterprise architecture and lead global CRM transformation initiatives. • Serve as functional lead for Revenue, Finance, and Enterprise Applications. • Own CRM and Revenue Cloud roadmap and prioritization. • Oversee system integrators and managed service providers. • Mentor admins and business analysts. • Drive measurable business outcomes, not feature delivery. • Own Flow-first automation strategy: When to use Flow vs Apex vs configuration and How automation is structured, layered, and reused. • Establish and enforce automation patterns, naming conventions, and guardrails. • Prevent “Flow sprawl” and logic duplication. • Appropriate governance and usage of Salesforce AI tooling. • Own core data models across Sales, Accounts, Opportunities, Cases, Contracts, etc. • Ensure scalability, reporting integrity, and clean integrations. • Anticipate downstream impacts of schema changes. • Review and approve designs for complex initiatives. • Act as escalation point for architectural trade-offs. • Mentor admins and developers. • Automation is readable, testable, and explainable. • New team members can onboard without fear or overwhelm. • Major changes don’t introduce regressions. • Salesforce feels like a platform, not patchwork.

🎯 Requisitos

• 10+ years of hands-on Salesforce experience with progression into architecture-level ownership. • Deep expertise in Sales Cloud and/or Service Cloud data models and automation design. • Experience with Salesforce CPQ and Billing solutions. • Experience with Agentforce and / or Einstein. • Experience working with sales, revenue, finance, and product management stakeholders, preferably in a subscription (SaaS) environment. • Advanced proficiency in Flow (record-triggered, scheduled, subflows, orchestration) in high-complexity environments. • Proven experience designing scalable, layered automation architectures (modular, reusable, bulk-safe) • Strong data modeling skills with an understanding of long-term reporting and integration implications. • Experience preventing and resolving automation conflicts (recursion, order of execution, duplication) • Clear judgment on declarative vs Apex trade-offs; comfortable partnering with technical engineering leads. • Experience supporting large user bases and high-volume environments, with complex permission management requirements associated with scaled organizations. • Ability to translate ambiguous business processes into durable system behavior. • Experience establishing governance standards (naming conventions, documentation, release discipline) • Relevant Salesforce certification(s) and the ability to explain how those certifications will guide you to success in this role.