Lead, Account Management

🕒 Junho 23

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

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Smartlinx

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2000

🏥 Saúde

💼 Consultoria

📦 Logística

💰 Private equity em 2020-04

Healthcare • Consulting • Logistics

A Smartlinx é uma plataforma de gerenciamento de força de trabalho e RH baseada em SaaS, desenvolvida especificamente para provedores de cuidados a idosos e organizações de recrutamento de saúde. Ela oferece agendamento, controle de ponto, folha de pagamento, relatórios de conformidade PBJ/CMS, análise de força de trabalho, RH unificado (recrutamento, integração, benefícios), gestão de funcionários contingentes e fornecedores e ferramentas móveis para funcionários, visando otimizar o uso de mão de obra, manter a conformidade regulamentar e melhorar o engajamento e retenção de funcionários.

Descrição

• Own Gross Revenue Retention (GRR), Net Revenue Retention (NRR), renewals, expansion revenue, client lifetime value, and forecasting across the existing client portfolio. • Develop and execute strategies to minimize churn, mitigate revenue risk, and maximize client growth opportunities. • Establish disciplined renewal, expansion, and account planning processes that drive predictable business outcomes. • Partner closely with Sales leadership to ensure a seamless transition from client acquisition to long-term client growth and value realization. • Lead and evolve Smartlinx's Account Management organization. • Develop a scalable operating model in which Strategic Account Managers own executive relationships, strategic account plans, renewals, and growth opportunities, while Client Success Managers drive adoption, client health, and day-to-day engagement. • Refine client segmentation, coverage models, engagement standards, success metrics, and operating processes. • Establish clear accountability for client outcomes, retention, growth, and client experience. • Recruit, develop, and retain top talent while building a culture of ownership, execution, and continuous improvement. • Partner across the organization to develop scalable frameworks to proactively monitor client health, identify risk, and prioritize intervention. • Establish account planning, renewal governance, and client risk management processes across the portfolio. • Build and maintain executive relationships across strategic accounts. • Serve as an executive escalation point for key client opportunities and challenges. • Partner closely with Product, Engineering, Support, Implementation, Finance, and Operations to improve client outcomes and remove barriers to client value.

🎯 Requisitos

• 10+ years of leadership experience in Account Management, Client Success, Revenue, or related client-facing functions within a SaaS environment. • Proven success owning retention, renewals, expansion revenue, and client growth across an existing client base. • Experience building and scaling account management organizations, operating models, client segmentation strategies, client health frameworks, and post-sale revenue motions. • Strong commercial acumen with experience carrying and delivering against revenue targets. • Healthcare technology experience preferred, ideally within workforce management, HR technology, or other healthcare SaaS environments. • Demonstrated ability to build executive client relationships and lead through organizational change. • Strong analytical, operational, and leadership skills with a track record of driving measurable business outcomes.

🏖️ Benefícios

• Medical • Dental • Vision • FSA & HSA • Life Insurance • Pet Insurance • 401(k)