Director, Cloud & Managed Services

🕒 4 dias atrás

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Smile Digital Health

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2016

💼 Consultoria

📦 Logística

📣 Marketing

💰 $30.000.000 Series B em 2023-01

Consulting • Logistics • Marketing

A Smile Digital Health é uma empresa especializada em interoperabilidade de dados de saúde e soluções de TI para saúde. Sua Smile Health Data Platform permite a ingestão eficiente de dados e sua transformação em recursos FHIR, aprimorando a tomada de decisões clínicas e a inteligência de negócios. Com foco em conformidade e segurança, a Smile Digital Health oferece serviços como automação de autorização prévia, padronização de troca de dados e suporte a prestadores de serviços de saúde, pagadores e trocas de informações de saúde com soluções personalizáveis e escaláveis.

Descrição

• Lead and develop a strategic and scalable Cloud and Managed Services team • Establish and implement technical IT program management frameworks, methodologies, and best practices • Develop and maintain client relationships and understand client expectations, business needs, and goals • Define and execute roadmaps for deployment automation, infrastructure automation, and platform engineering • Lead the Deployment Automation Engineering team and its automation tooling, deployment pipelines, and operational platform capabilities • Establish DevOps and Platform Engineering practices including Infrastructure-as-Code, CI/CD, configuration management, release automation, and deployment standardization • Provide operational leadership for Smile's SaaS platform, ensuring availability, scalability, reliability, readiness, and continuous improvement • Ensure cloud platforms follow security-by-design principles, regulatory requirements, and organizational security policies • Drive standardization and automation across deployment models • Participate in marketing, pricing, pre-sales, and sales activities as needed • Manage contractual obligations and action plans for non-conformities • Collaborate on marketing materials, RFXs, legal contracts, and IT procurement • Manage strategic planning, prioritization, and resource allocation for IT programs • Enhance customer engagement, experience, success, and satisfaction • Lead incident and problem resolutions with Engineering, Client Support, Privacy & Security, and Incident Management • Coordinate technology changes for customer environments and ensure adherence to organizational policies and ITIL practices • Establish and maintain program governance structures, including steering committees

🎯 Requisitos

• 7+ years of experience in a senior cloud operations leadership role within IT and Cloud management services, with client consulting experience delivering large-scale complex technology projects in healthcare technology • 5+ years of experience with ITSM frameworks and best practices, including networking, cloud, cybersecurity, enterprise, and IT support • 3+ years of experience working with Cloud infrastructure and Kubernetes engineering teams • Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field and/or equivalent work experience • Experience leading and developing leaders in software engineering, platform engineering, DevOps, and/or infrastructure engineering teams • Experience growing and scaling Cloud operations and Managed Services capabilities with a strong customer focus • Ability to influence strategic planning and decisions internally and with clients • In-depth knowledge of evolving technologies and healthcare organizations' use of cloud services • Strategic thinking and ability to align IT programs with business priorities and drive organizational transformation • Ability to build and manage relationships with clients, vendors, and cross-functional teams • Experience negotiating and managing client contracts or agreements relating to service levels and contractual obligations • Understanding of Cloud pricing and experience managing budgets • Experience building or managing deployment automation platforms using Infrastructure-as-Code, CI/CD pipelines, GitOps, or comparable frameworks • Experience aligning organizations with ITIL, HITRUST, ISO 27001, ISO 27017, ISO 27018, and SOC-2 standards • Experience implementing or operating observability platforms for logging, metrics, tracing, monitoring, and alerting • Relevant certifications such as CISM, CCSP, CISSP, ITIL, or TOGAF are an asset

🏖️ Benefícios

• Remote Work Environment • Flexible Time Away From Work Policy including PTO, Personal and Sick Days • Competitive Salary and Health/Medical Benefits • RRSP/TFSA/401K Employee Contribution • Life and Disability • Employee Assistance Program • FHIR Study Program and Skillsoft Learning • Super HAPI Fun Club • Diversity, equity, and inclusion workplace • Interview and workplace accommodations