Technical Support Agent

🕒 Maio 15

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Softgic

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2011

🔒 Cibersegurança

🤖 Inteligência Artificial

Cloud • Cybersecurity • Artificial Intelligence

A Softgic é uma empresa de tecnologia focada em impulsionar a transformação digital e cognitiva de seus clientes. Com mais de 12 anos de experiência, a Softgic oferece soluções inovadoras e sob medida em diversas áreas, incluindo desenvolvimento de software, segurança de dados na nuvem, metaverso e automação. Sua abordagem combina design, desenvolvimento e implementação para aprimorar processos de negócios e garantir segurança e eficiência na infraestrutura tecnológica.

Descrição

• drive Zuma’s growth by providing clear and professional customer support to ensure clients remain satisfied and are able to achieve the product and business outcomes they are seeking. • Interact with customers through multiple channels (phone, ticketing systems, live chat, and screen-sharing tools) to identify and resolve technical support requests. • Continuously educate customers on how to effectively use the platform. • Reproduce technical issues and escalate them to the Engineering team. • Take ownership of customer communication and manage expectations regarding resolution timelines.

🎯 Requisitos

• 3–4 years of experience in technical support resolving complex technical issues. • Excellent written communication skills in English with strong overall language proficiency. • Experience using support tools such as: JIRA Zendesk • Experience using online collaboration tools such as: Slack Google Meet • Comfortable working with distributed teams across different time zones. • Strong ability to learn quickly and adapt to constantly evolving technology environments. • Experience supporting cloud-based web applications in environments such as: AWS GCP or other cloud platforms • Experience supporting platforms with third-party integrations connected to multiple data sources, such as: External CRMs External databases not directly managed by the company • Experience supporting agentic AI applications, machine learning systems, or natural language processing (NLP) applications.

🏖️ Benefícios

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development