Technical Accounts Manager – Middle

🕒 Julho 2

🌐 Polônia, Geórgia, +1 outros países – Remoto

🇵🇱 Polônia – Remoto 🇬🇪 Geórgia – Remoto 🇷🇸 Sérvia – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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SOFTSWISS

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

📣 Marketing

🎮 Jogos

Consulting • Marketing • Gaming

SOFTSWISS é uma provedora líder de soluções de software para iGaming, oferecendo um amplo portfólio de produtos que inclui iGaming Platform, Sportsbook Platform, Game Aggregator, Jackpot Aggregator e mais. Fundada em 2009, a SOFTSWISS cresceu e hoje emprega mais de 1. 700 pessoas em 4 escritórios internacionais na Polônia, Geórgia e Malta, além de diversas localidades remotas. A empresa é reconhecida por sua inovação na indústria de iGaming, sendo a primeira provedora de Crypto iGaming do mundo. A SOFTSWISS não apenas promove uma cultura de trabalho dinâmica e flexível, com benefícios abrangentes para colaboradores, como também assume o compromisso com a responsabilidade social ao apoiar diversas campanhas e iniciativas.

Descrição

• Coordinating communication between the Client and internal teams • Acting as the Client’s representative within the Casino Platform • Assisting the Client with technical requests/issues via the helpdesk • Performing initial troubleshooting, debugging, and issue iteration • Escalating unsolved cases to related teams • Prioritising and managing the Client's requests and issues • Consulting the Client on their use of our product • Acting as a stakeholder for client-relevant product requests • Iterating on the client's ideas and problems to tailor our product to their needs • Proactive monitoring of the Client's system and its metrics, both technical and business-related

🎯 Requisitos

• Fluency or proficiency in English, at least B2 or higher • Fluency or proficiency in Russian, at least C1 or higher • Strong soft skills focusing on communication for technical and non-technical audiences, conflict resolution, collaborative ability in cross-functional teams • Strong analytical thinking skills, including the ability to distinguish correlation from causation and identify patterns under pressure • Experience with business analysis and product management processes • Previous work experience in large-scale software development environments • Experience with monitoring and logging tools such as Datadog, ELK (Kibana), and JIRA • Proficiency in analyzing datasets to extract actionable insights • Experience with GitLab CI/CD pipelines • Good command of markup web languages (HTML, CSS)

🏖️ Benefícios

• Private health insurance • Sports benefits • Comprehensive Mental Health Program • Free English lessons (online) • Local language courses • Paid time off • Maternity leave support • Referral program rewards • Upskilling, internal workshops, and participation in professional conferences and corporate events