Director, Global Commercial Experience Platforms

🕒 Julho 16

❄️ Minnesota – Remoto

❄️ Minnesota – Remote

💵 $211.600 - $290.950 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Solventum

SiteLinkedInTodas as Vagas

10.000+ funcionários

🏥 Saúde

📦 Logística

💼 Consultoria

Healthcare • Logistics • Consulting

Solventum é uma empresa focada em saúde, conhecida por suas soluções inovadoras voltadas para melhorar os resultados dos cuidados médicos e odontológicos. A empresa oferece uma variedade de tecnologias médicas, incluindo cuidados avançados para feridas, soluções cirúrgicas e produtos de esterilização. A Solventum também fornece soluções avançadas para cuidados orais, serviços de tecnologia e informação em saúde, e produtos de purificação e filtração para aplicações biofarmacêuticas. Além disso, a Solventum dá forte ênfase à sustentabilidade e educação, oferecendo recursos e treinamento para profissionais de saúde em todo o mundo. Seu compromisso com a inovação e com a melhoria da saúde fez dela uma líder na indústria de saúde, dedicada a aprimorar a segurança dos pacientes e a eficiência dos cuidados médicos.

Descrição

• Lead with a change-agent mindset, growth orientation, and bias for action to help Solventum move from fragmented CRM usage to experience-led commercial execution. • Define the business-side platform strategy and CRM roadmap based on seller, customer, regional, and domain requirements. • Translate commercial strategy into clear business requirements, user stories, acceptance criteria, workflow logic, and prioritized backlog decisions for IT delivery. • Establish UX standards, interaction patterns, and workflow design principles that make commercial platforms intuitive, consistent, and embedded in the flow of work. • Drive adoption through change management, training strategy, stakeholder engagement, and feedback loops that improve usage and value realization across roles and regions. • Enable measurable outcomes through platform design and adoption, including CRM usage, seller productivity, workflow efficiency, pipeline quality, conversion performance, and customer or partner experience improvements. • Provide global business leadership for CRM operations, including standards, regional deployment models, support expectations, data integrity, and continuous improvement. • Recommend global CRM organization structure, resourcing models, and hub-and-spoke operating approaches that balance enterprise standards with regional execution needs. • Coordinate delivery across Customer Experience, Partner Experience, Market Intelligence, IT, Data Enablement, and regional commercial teams to ensure platform work is sequenced, resourced, and governed coherently. • Facilitate governance for intake, prioritization, trade-off decisions, roadmap transparency, release planning, and outcome measurement across experience-related platform work.

🎯 Requisitos

• Bachelor’s degree or higher AND 10 years of relevant experience in B2B commercial operations, sales operations, customer success, channel management, CRM strategy, platform management, or related commercial leadership roles. • Proven credibility in B2B commercial environments, with the ability to influence sales leaders and field teams on how CRM, workflows, and seller-facing tools should support commercial execution. • Experience translating commercial strategy into seller-facing workflows, business requirements, platform capabilities, and adoption plans. • Experience managing CRM platforms, preferably Salesforce, from the business side, including roadmap input, backlog prioritization, workflow design, release planning, and adoption measurement. • Strong product management discipline, including the ability to write user stories, define acceptance criteria, prioritize trade-offs, manage stakeholders, and connect delivery to measurable outcomes. • Experience defining UX standards, workflow patterns, user journeys, prototypes, or platform experience requirements for internal commercial users. • Success leading change management, adoption, training strategy, and user feedback programs across large or distributed user populations. • Experience leading or coordinating global, regional, or matrixed teams, including operating models that balance global consistency with local flexibility. • Strong executive presence and stakeholder leadership, with the ability to align senior leaders across Commercial, IT, Customer Experience, Partner Experience, Market Intelligence, and regional business teams. • Influence through clarity, trust, and competence in a matrixed environment where outcomes depend on partnership rather than direct authority. • Data-driven decision-making skills with a focus on adoption, seller productivity, workflow efficiency, commercial effectiveness, and customer or partner experience outcomes. • Familiarity with AI, automation, and intelligence-enabled commercial workflows, including the ability to define business use cases and adoption requirements without owning model development or technical architecture.

🏖️ Benefícios

• Medical • Dental & Vision • Health Savings Accounts • Health Care & Dependent Care Flexible Spending Accounts • Disability Benefits • Life Insurance • Voluntary Benefits • Paid Absences • Retirement Benefits